[Resolved] Toolset access shortcode is visible and not working

[Author]

Posts

[JamesS2731]

Hi there,

We've been using the Toolset Access shortcode in a TheEventCalendar template for a while now but it's now stopped workign and is showing the shortcode itself (and not hiding the content).

I had changed themes, but when changing themes back again, it's still showing. All plugins are up to date.

I should know the answer to this but am drawing a blank.

Any thoughts or ideas most welcomed.

Kind regards
James

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi James,

Can you please check that all necessary Toolset plugins are active on the website and all involved caches have been cleared after the theme switch?

In case the issue persists, you're welcome to share temporary admin login details, along with the link(s) to the affected page(s).

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

[JamesS2731]

Hi Waqar, I think I've solved it. It seems that the platform doesnt like Toolset shortcode used directly in the php file:

i.e.

[toolset_access role="Administrator,Club Admin" operator="allow"]Club Downloads[/toolset_access]

It does work if I use a shortcode widget and add it in that way:

i.e.

Kind regards
James