Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Alim,
I'm checking on this for you but I highly believe that the issue is related to the errors we are seeing here. See Screenshot
We have error 403 being thrown on some of the files related to the block editor. It could be related to folder permissions.
I want to check on the plugin's folder for their permissions settings but i'm not able to as it seems i'm unable to log into the site using SFTP.
Can you run through the Plugins folder and ensure that the folder for our Blocks/Views plugin is being correctly set like the document below.
hidden link
Thanks,
Shane
Hi Shane
I checked the folder that you mentioned and on the surface it all looks good to me.. the folder permissions are 755 and the files are 644.. but I'd rather you had a look to reconfirm
Please try again with your earlier credentials to access the server by SFTP..
I had created an SSH user the last time.. and I have changed it to an SFTP user now.. the credentials are the same..
Regards,
Alim
Hi Shane
As your timezone is -5 GMT and mine is +8 GMT, we are able to send just one email to each other daily and this is taking a long time.. I am fine with staying awake tonight if you need me for anything.. so please do let me know when you email me so that I can probably be online at the same time as you..:-)..
Have a nice day..:-)..
Regards,
Alim
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Alim,
I'm currently working on this one now.
Hi Shane
I am online..:-).. if you need anything please do let me know.
Hope the SFTP credentials are working for you..
Regards,
Alim
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Alim,
I've requested the assistance of our 2nd tier supporters on this one.
Once they are logged into the site and update the escalated thread I will let you know the response.
Thanks,
Shane
Hi Shane
Hope you are doing fine..:-)...
Just wanted to check if there's any update.. it's been a few days and my tasks for templates and views are stuck..
Request you to please update me at the earliest on any developments.
Have a nice day..:-)..
Regards,
Alim
Hi Shane
Sorry to bother you again.. but just wanted to check if there's any update..
It's almost 11 pm here in Bali and I will now check only tomorrow morning.. so please do update me when you can.
Regards,
Alim
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Alim,
Our 2nd tier supporters are still working through to identify the issue.
The main issue is that we are unable to get a copy of the website. Our normal plugins that we would use to get a copy is returning an error 500 when trying to clone the site.
If you have any way of providing us with a copy of the site that would be greatly appreciated but right now our Team is checking to identify the issue.
Thanks,
Shane
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Alim,
Just to update you on this ongoing issue.
I was instructed by our 2nd tier supporters to provide you with the screenshot above.
What we need is the WAF logs and the screenshot provides you with the instructions on how to get these logs.
Also we see here that this server is using HTTP/2, can you confirm on your environment where this works if this server is also using HTTP/2
Once you've done this please let me know.
Thanks,
Shane
Hi Shane
Can you enable private message options.. I can provide you credentials to log into my hosting environment in WPMU hosting to check all logs..
Regards,
Alim
Hi Shane
I've provided you access to the WAF logs.. you can see them at the link below
hidden link
The earlier credentials I had given you.. just add '@fourplusmedia.com' to the user name and you will have the email id needed to log in for the above link.. the password is the same as earlier.
Please note that you need to use the beta HUB2.0 (in the URL) just in case it goes back to the HUB1.0 as in HUB1.0 external users is not an option.
Also regarding the HTTP/2 , I checked and it's a feature on Cloudflare that is enabled (screenshot attached).. I disabled it to check but the issue was still there.. do let me know if you want me to disable it again for you to test..
Regards,
Alim
Hi Shane
I've also downloaded the WAF logs and here's the link to the files
hidden link
Regards,
Alim
My issue is resolved now. Thank you!
I did as you suggested and my hosting team suggested that I disable the particular rule in my WAF dashboard so that the issue did not occur. It seems to be working fine now...:-)..
Thanks again... Have a nice day..:-)..
Regards,
Alim
