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[Resolved] reset password

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 4 replies, has 2 voices.

Last updated by yoshihikoH 5 months ago.

Assigned support staff: Waqar.

Author
Posts
#2444703

I want to solve my password reset problem.

A series of page transitions is as follows.
lost password → rest password → send a URL to the registered email to change your password → click the URL → "You do not have permission to preview drafts"

Why am I getting the error message "You don't have permission to preview drafts"?

Regards,

Yoshihiko

#2444707
toolset forms-3.png
toolset forms-2.png
toolset forms-1.png

I send the screen of toolset accsess control.

#2444883

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

Can you please make sure that the involved pages like 'lost password', 'rest password', 'change your password' etc are all in the published state and are not saved as 'draft'?

In case the issue still persists, you're welcome to share temporary admin login details so that I can see how these pages are set up in the admin area.

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

#2445461

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for sharing the admin access details.

I've checked the reset password ( パスワード リセット ) and the lost password ( パスワードを紛失した ) pages and both are using the preview draft links in their respective form shortcodes.
( looks like those links were copied when those pages were still being worked on, as drafts )

For example:
{yourwebsite.com}/edit-profile/?preview_id=127&preview_nonce=5419e042bc&preview=true
{yourwebsite.com}/reset-password/?preview_id=119&preview_nonce=35fa4ccd8e&preview=true

Please replace them with their actual published page URLs and this will be fixed:

For example:
{yourwebsite.com}/edit-profile/
{yourwebsite.com}/reset-password/

#2445551

My issue is resolved now. Thank you!