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[Resolved] Repeatable Group Loading Forever

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here was that the user was experiencing an issue with the RFG when updating to the latest version of Toolset Forms.

Solution:

This issue was solved in our Latest toolset types version 3.0.8

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 8 replies, has 2 voices.

Last updated by Vincent 5 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#1100712
Screen Shot 2018-09-05 at 11.56.52 PM.png

I am trying to administer the post repeatable group in wp-admin. It used to load normally until recently, it shows "Loading..." and nothing happens thereafter.

#1100795

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Vincent,

Thank you for contacting our support forum.

This might be caused by a plugin, would you mind temporarily disabling all the non-toolset plugin and try again ?

Thanks,
Shane

#1100859

Hi Shane, I tried disabling all plugins to troubleshoot before raising this support thread but to no avail.

It is still loading... forever.

#1101272
Screen Shot 2018-09-06 at 11.34.50 AM.png
Screen Shot 2018-09-06 at 11.34.31 AM.png

My diagnostics:
1. Disable all plugins
2. Activated the following Toolset: Access, Forms, Layouts, Maps, Module Manager, Types, Views
3. The repeatable group still "Loading..." forever

Troubleshooting Mode with Health Check & Troubleshooting:
1. Activated the following Toolset: Access, Forms, Layouts, Maps, Module Manager, Types, Views
2. The repeatable groups load normally
3. Activated the all the other plugins, the repeatable group still load normally

Am I missing anything else? Or is there any misconfiguration somewhere?

#1101630

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Vincent,

I was able to replicate the issue locally. Its actually being caused by our Forms 2.1 update and i've reported this to our team for further analysis.

Hopefully we can get a response soon.

Thanks,
Shane

#1101631

Hi Shane,
thank you so much for this. Will wait for your update soon!

#1101815

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Vincent,

I'll keep you posted.

no need to respond to this message.

#1102538

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Vincent,

We've released an update that should fix this one for you.

Thanks,
Shane

#1103226

Hi Shane, I updated and it is working fine now.

Thank you so much!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.