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[Resolved] Product picture is not shown by Toolset Views but works everywhere else

This thread is resolved. Here is a description of the problem and solution.

Problem:

Display featured image in custom size.

Solution:

Shortcode [wpv-post-featured-image size="custom" width="400" height="400" crop="true"] should be able to create new image file with the specific custom image size, but it does not work in your website, this problem is abnormal.

Please check these:

https://toolset.com/forums/topic/product-picture-is-not-shown-by-toolset-views-but-works-everywhere-else/#post-1173282

Relevant Documentation:

https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

This support ticket is created 5 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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This topic contains 5 replies, has 2 voices.

Last updated by Luo Yang 5 years, 3 months ago.

Assisted by: Luo Yang.

Author
Posts
#1173086
Views_picture.jpg

I am trying to: make the product image appear when uploading new products

Link to a page where the issue can be seen: hidden link

I expected to see: The last item image in the Views result is not showing. It is strange because the image appears in other pages and templates including ones created by Toolset. When I upload a picture that is the same as another listed product- it worked but when I upload a new image, Toolset Views does not display it.

Instead, I got: See attached screenshot and the homepage link

#1173282
featured-image1.JPG

Hello,

Thanks for the details, I can see the problem in your website, I assume we are talking about the shortcode:
[wpv-post-featured-image size="custom" width="400" height="400" crop="true"]
in view "Events"(ID 675)

It should be able to create new image file with the specific custom image size, but it does not work in your website, this problem is abnormal.

I have tried the same shortcode and the same image in my localhost, it works just fine, see screenshot: featured-image1.JPG

Please try these:
1) Upgrade all Toolset plugins to the latest version, for example, you are using Types 3.2.1, but the latest version is 3.2.3
2) Enable PHP debug mode, test again, copy/paste the debug logs here
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging
3) In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2019, and test again

#1174532

Hello, I responded to your instructions over my email but I see that my responses have not been logged. I enabled the debug and now the issue seems to have been corrected. Do I disable PHP debug?

#1175057
featured-image2.JPG

Is this problem resolved?
I have checked it again, and saw the images work fine, see screenshot featured-image2.JPG

If it is resolved, you can disable the PHP debug mode.

#1175167

My issue is resolved now. Thank you!

#1175724

You are welcome

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.