[Waiting for user confirmation] Problem with DIVI block and Toolset Templates

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This topic contains 13 replies, has 2 voices.

Last updated by Minesh 1 day, 9 hours ago.

Assigned support staff: Minesh.

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#1503201

Hi,

From what I have seen in this ticket (https://toolset.com/forums/topic/patch-for-divi-layout-block-in-toolset-block-template-not-functioning-fully/) you have solved this problem.
How did you solve it?
Do we have to wait for a Toolset update?
If so, when can we approximately wait for it?

Thanks for your information.

Regards,
Jose

#1503435

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

No - that issue is not fixed - are you facing the same issue and you are seeing Divi loading image when editing the content template?

#1503785

Hi Minesh,
Yes, the same issue.
Regards,
Jose

#1504497

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - We already escalated the issue to our next level support but unfortunately, the exact issue is not spotted yet.

Is it possible for you to send me a duplicator package of your install? If would be great if you can share this so I can forward that for further debug.

As well as - please submit the debug information so I can check what OS you are using and PHP version etc..etc..

I have set the next reply to private which means only you and I have access to it.

#1504629

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I can already see couple of old duplicator packages already created here:
=> hidden link

Can I remove those and create a brand new one?

#1504799

Yes. You can do it.

#1504967

Hi Minesh,

When you no longer need the backup you tell me to delete it.

Regards,
Jose

#1505007

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I've removed the old duplicator packages and right now it's creating a new duplicator package.

In the meantime - can you please tell me what is the problem URL where I can see the issue? Is there any specific one? Or I should check with any content template?

Also, Could you please send me to debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

#1505159

Hi Minesh,

Problem URL:
hidden link
Look at video: hidden link

Regarding the debug you can take it yourself, since you have access to my dashboard.

Regards,
Jose

#1506517

Hi Minesh,

Can I delete the Duplicator backup from my dashboard?
Another question, in the ticket (https://toolset.com/forums/topic/patch-for-divi-layout-block-in-toolset-block-template-not-functioning-fully/) indicates that the problem has already been solved, so why do you want the backup of my site?

Thanks.

Regards,
Jose

#1506519

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

As Luo mentioned here - the issue is escalated to our next level support and I do not see its resolved.
=> https://toolset.com/forums/topic/patch-for-divi-layout-block-in-toolset-block-template-not-functioning-fully/#post-1501011

Maybe you have confusion because the ticket marked as Resolved but the issue is not resolved yet. You should keep duplicator package for today and tomorrow you should delete it.

#1506587

Okay. Thanks for the clarification Minesh.

Regards,
Jose

#1508413

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I've escalated the issue to our next level support. Please hold on for further updates.

#1567591

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please try to update Toolset View's to it's latest release version and check if that help you to resolve your issue.

More info:
=> https://toolset.com/2020/03/toolset-blocks-and-views-updated-for-wordpress-5-4/