post form required fields validation

This support ticket is created 2 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Content-submission forms, Toolset Forms

This topic contains 6 replies, has 2 voices.

Last updated by Waqar 2 years, 7 months ago.

Assisted by: Waqar.

Author

Posts

January 19, 2022 at 5:13 pm #2270621

davidS-72

Hi.
In a page with Divi theme, I've created a post form. The problem is the message "This field is required" appears although the field is correctly fulfilled.

thanks

January 20, 2022 at 4:54 am #2271015

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see how this form is set up in the admin area.

Can you please share temporary admin login details, along with the link to the form page and the name of the required field?

Note: Your next reply will be private and it is recommended to make a complete backup copy, before sharing the access details.

regards,
Waqar

January 22, 2022 at 4:54 am #2272773

Waqar

Thank you for sharing the access details.

Although I can see the issue with the required fields on your website, I couldn't reproduce this on my test website. This suggests that something specific to your website is involved.

Do I have your permission to download a clone/snapshot of the website? This will help in investigating this on a different server.

January 22, 2022 at 8:02 am #2272809

davidS-72

Yes please, clone all what you need.

thanks for your time,
David

January 24, 2022 at 2:12 pm #2274091

Waqar

Thank you for the permission.

During troubleshooting on your website's clone, I was able to confirm that this is the same compatibility issue with the "The Events Calendar" plugin, that is already reported:
https://toolset.com/errata/events-calendar-update-breaks-toolset-post-forms/

A permanent fix for this will be included in the next Toolset Forms release and for now, you have two options for a quick fix:

1. You can check the option "Submit this form without reloading the page (use AJAX)" in the form's settings.

2. You can download the "main.php" file from the patch available in the errata page and replace it with a file of the same name at:
/wp-content/plugins/cred-frontend-editor/application/controllers/

January 25, 2022 at 7:55 pm #2275623

davidS-72

My issue is resolved now. Thank you!

May 23, 2022 at 11:34 am #2369345

Waqar

I wanted to let you know that the latest releases of Toolset plugins include a fix for this issue.

If the updates do not show up on your plugin installer page (click the registered link beneath the plugin name to go to the custom installer page) click the 'Check for Updates' button to update the list.

Or you can download the latest versions from your accounts page: https://toolset.com/account/downloads