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[Resolved] Please, select an user role before creating a Form

This support ticket is created 5 years ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 3 voices.

Last updated by nicolaS-3 5 years ago.

Assisted by: Luo Yang.


I am trying to: create a user registration form

Link to a page where the issue can be seen: n/a

I expected to see: created form and generate form button

Instead, I got:

full screen error - Form User Fields not set!. If you click ok
Second error appears - Please, select an user role before creating a Form

Tried selecting different user roles, nothing helps. I'm using latest toolset plugins. Screenshots attached



I have tried it in my localhost with a fresh wordpress installation, it works fine, there isn't the same problem as you mentioned above, see screenshot save-user-form.JPG

Please check these in your website:
1) Make sure you are using the latest version of Toolset plugins, you can download them here:

2) Recreate a new user form, and test again.

3) In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2019, deactivate all Custom code snippets, and test again

4) Also check if there is any JS/PHP error in your website:


Hi Luo Yang,
I have a similar problem, if I try to create (with the wizard) or edit a form (that I possibly created long time ago with CRED) I get the same message "Please, select an user role before creating a Form" even though I DID select a user role (subscriber). I am on Forms Version 2.5.2.
Any clue ?
Avada installed Contact Forms 7 but is inactive, does this matter ?

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.