Pages which are assigned a template build with Toolset returns a http 500 error

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Content Templates, Divi integration, Toolset Theme integration, Views plugin

This topic contains 19 replies, has 2 voices.

Last updated by Luo Yang 4 years, 9 months ago.

Assisted by: Luo Yang.

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Author

Posts

July 10, 2019 at 6:20 am #1288371

Luo Yang

Thanks for the details, I can import the files, will update here if there is any found

July 10, 2019 at 7:13 am #1288397

andrewC-16

Hi Thanks for that, Look forward to your response.

A quick request. Could you remove all links that I've posted in this thread such as the rfx.ln...net.au
For security reason please?

July 10, 2019 at 7:27 am #1288401

Luo Yang

As your request, I have removed the domain name in URLs you mentioned above

July 10, 2019 at 8:41 am #1288453

Luo Yang

I can see the same problem with your duplicator package, and can not duplicate the same problem with a fresh wordpress installation + Views plugin + Divi theme, so I have escalated this issue as an exception, will update here if there is any news.

July 10, 2019 at 10:55 pm #1289181

andrewC-16

Thankyou, I look forward to what you find.

July 11, 2019 at 2:30 am #1289237

Luo Yang

Here is the update from our 2nd tier supporters:
We cannot yet see the cause of the issue, and have lower hopes to find it.

And we will escalate this issue to our developers.

Currently, you can try these:
1) start on a new site
2) import the Toolset settings using our module manager
https://toolset.com/home/module-manager/
3) simple WP migration data for posts data, etc.

July 15, 2019 at 2:09 am #1291283

Luo Yang

Here is the feedback from our 2nd tier supporter:
Please try these in your website:

1) Head to Toolset > Content Templates
2) Find the Content Template named Template for Content Templates
3) Delete it
==> When deleting the CT, please make sure that you select Don't use any content template for these items.

You are using post body shortcode insider post body shortcode, it will conducts the problem.

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This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.