Skip Navigation

[Resolved] Page loosing format when updated

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Karachi (GMT+05:00)

Author
Posts
#2641823
Post type with few blocks in Content template.png
Post type after I added new blocks in Content template  .png
Post Form used.png

I am using on different post types an update mechanism to update quicker my post types.
I use this on several post types: Accommodaties, Reizen, Excursies without problem

The text+field I use in the content template is as follows:
<p>[toolset-edit-post-link content_template_slug='update-bouwstenen' target='self']Update Bouwstenen[/toolset-edit-post-link]</p>

On the post type (in this case Bouwstenen) the edit works and I can see the form that I created.

The problem is when I start building the Content Page with extra headings, image sliders, or really anything, it looses its layout format and gives a page with no styling.

I add as image
The Post Type when I have very few blocks in the Content template
The Post Type after I added more blocks in the Content template. I loose the MaxMenu format and my footer (reusable block) format
The Form when I ask to update the form

Hope I am clear enough in my explanation.
The surprising thing is that this works perfectly with other post types and not with this one.
Everything seems to be identical regarding the post types

Rgds
Dirk

#2642065

Hi Dirk,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see exactly how these forms and the content template are set up in the admin area.

Can you please share temporary admin login details, along with the exact steps to see the issue?

Note: Your next reply will be private and it is recommended to make a complete backup copy before sharing the access details.

regards,
Waqar

#2642697

Thank you for sharing the access details.

The issue of the missing styles seems to be specific to the blocks which are part of the 'reusable blocks'. While I can see this behavior on your website, I couldn't reproduce this on a test website.

This suggests that something specific to your website is involved. Do I have your permission to download a clone/snapshot of your website, to investigate this on a different server?

#2642715

Yes , sure , no problem you can download
Rgds
Dirk

#2643181

Thank you for the permission and I've downloaded the website's clone.

I'll be running some tests on this and will share the findings, as soon as this testing completes.

#2643683

Thank you for waiting.

During troubleshooting, I found that in the content template 'CT Reizen Multiactiviteiten', a 'Heading' block was being used to show the contents of the 'Bouwsteen Intro Text' field.

This is a 'WYSIWYG' field, which can hold long and complex content, while the 'Heading' block is designed to show only the simple and single-line text.

If you replace this 'Heading' block with the 'Single Field' block and use it to show this field's content, the layout/missing styles will be fixed.

You can make similar changes to the content templates for the other post types too, where a similar issue is also appearing.

#2643717

Perfect analysis of my problem.
Thanks

Rgds
Dirk