Tell us what you are trying to do? I'm trying to create a new post type. It won't save, just keeps spinning. I can create a WP post or page.
Is there any documentation that you are following?
Is there a similar example that we can see?
What is the link to your site?
Hi,
Thank you for contacting us and I'd be happy to assist.
Have you checked the browser's console or the server's error logs for any errors or warnings?
( ref: https://wordpress.org/support/article/debugging-in-wordpress/ )
In case there are no errors or warnings, you're welcome to share temporary admin login details, along with the exact steps to see the issue.
Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.
regards,
Waqar
Here is the error report from the host. I have no idea how to get FTP or server protection details for you.
2023-01-05 00:25:13 UTC [apache][:notice] [pid 49516] [client 137.83.71.13:12148] mod_hive matched URI hidden link (/home/u1438-qptest8kejhf/www/nannycarehub.com/public_html/wp-login.php) with match 2, referer: hidden link
2023-01-05 00:07:48 UTC [nginx][error] 86930#0: *36870220 openat() "/home/u1438-qptest8kejhf/www/nannycarehub.com/public_html/.well-known/assetlinks.json" failed (2: No such file or directory), client: 66.249.69.211, server: nannycarehub.com, request: "GET /.well-known/assetlinks.json HTTP/1.1", host: "nannycarehub.com"
2023-01-04 22:12:55 UTC [nginx][crit] 48462#0: *36733806 openat() "/home/u1438-qptest8kejhf/www/nannycarehub.com/public_htmlFirefox" failed (13: Permission denied), client: 66.102.7.151, server: nannycarehub.com, request: "GET /wp-content/uploads/2021/07/sign-up-graphic.png HTTP/1.1", host: "nannycarehub.com"
2023-01-04 21:39:18 UTC [nginx][crit] 48451#0: *36694441 openat() "/home/u1438-qptest8kejhf/www/nannycarehub.com/public_htmlFirefox" failed (13: Permission denied), client: 66.249.84.23, server: nannycarehub.com, request: "GET /wp-content/uploads/2021/07/sign-up-graphic.png HTTP/1.1", host: "nannycarehub.com"
2023-01-04 19:51:31 UTC [nginx][crit] 87526#0: *36553385 openat() "/home/u1438-qptest8kejhf/www/nannycarehub.com/public_htmlFirefox" failed (13: Permission denied), client: 66.102.7.151, server: nannycarehub.com, request: "GET /wp-content/uploads/2021/07/sign-up-graphic.png HTTP/1.1", host: "nannycarehub.com"
2023-01-04 19:51:19 UTC [nginx][crit] 87526#0: *36553121 openat() "/home/u1438-qptest8kejhf/www/nannycarehub.com/public_htmlFirefox" failed (13: Permission denied), client: 66.102.7.144, server: nannycarehub.com, request: "GET /wp-content/uploads/2021/07/sign-up-graphic.png HTTP/1.1", host: "nannycarehub.com"
2023-01-04 19:12:23 UTC [nginx][crit] 22096#0: *36497059 openat() "/home/u1438-qptest8kejhf/www/nannycarehub.com/public_htmlFirefox" failed (13: Permission denied), client: 66.249.88.223, server: nannycarehub.com, request: "GET /wp-content/uploads/2021/07/sign-up-graphic.png HTTP/1.1", host: "nannycarehub.com"
Thank you for sharing this, but, I'm afraid, these errors are not very conclusive.
You don't need to share the FTP access or server protection details, but, we'll need a username and password for the WordPress user with the 'administrator' role.
( feel free to use any email address for this temporary user and you can delete this user once this troubleshooting is complete )
I'm setting your next reply as private again so that you can share the username and password for this temporary administrator user.
At this point I need to use a different product and ask for a refund for my toolset purchase. Please let me know if there's another department I need to contract for that.
Thank you for sharing the admin access details, but, it seems that the user doesn't exist anymore.
If you'd like us to continue investigating this issue, you can share the temporary admin user details again. I've set your next reply as private.
Your Toolset subscription is covered under our 30 days refund policy and you can use the form at our refund page, within this period:
https://toolset.com/buy/refund
