mp4 video does not play when embedded in WYSIWYG field

This thread is resolved. Here is a description of the problem and solution.

Problem:

I have embedded an mp4 video in both the default WP body field and in a Custom WYSIWYG Field. It plays fine in the post body, but not in the Toolset field.

Solution:

So there should be some compatibility issue in your website, please check these:

https://toolset.com/forums/topic/mp4-video-does-not-play-when-embedded-in-wysiwyg-field/#post-1957559

Relevant Documentation:

https://toolset.com/documentation/customizing-sites-using-php/functions/#wysiwyg

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Setting up custom fields, Types plugin

This topic contains 4 replies, has 2 voices.

Last updated by kristofG 3 years, 10 months ago.

Assisted by: Luo Yang.

Author

Posts

February 18, 2021 at 2:03 pm #1956265

kristofG

I have embedded an mp4 video in both the default WP body field and in a Custom WYSIWYG Field. It plays fine in the post body, but not in the Toolset field.
[video width="1280" height="720" mp4="hidden link" loop="true" autoplay="true" preload="none"][/video]
hidden link

February 19, 2021 at 4:35 am #1957559

Luo Yang

Hello,

I have tried it in my localhost with a fresh WP installation + the latest version of Toolset plugins, it works fine.

So there should be some compatibility issue in your website, please check these:
1) Add suppress_filters='true' attribute into the custom WYSIWYG Field shortcode, for example:
[types field='test-wy' suppress_filters='true'][/types]
https://toolset.com/documentation/customizing-sites-using-php/functions/#wysiwyg
If suppress_filters=’true’, all third party (non WordPress) filters hooked into the_content filter will be removed

2) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

3) In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2021, deactivate all custom PHP/JS code snippets, and test again

February 22, 2021 at 8:24 am #1962325

kristofG

Hi, the suppress filters worked. What could this mean? That the issue is Theme related?

February 22, 2021 at 8:39 am #1962375

Luo Yang

As I mentioned above there should be some compatibility issue in your website, that means there are some other plugins/theme is using the_content filter hook to change the WYSIWYG Field result, you can locate it by these:
In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2021, deactivate all custom PHP/JS code snippets, and test again

If the problem is fixed, then activate other plugins/theme one by one, try to locate the problem plugin/theme.

February 23, 2021 at 7:48 am #1963695

kristofG

My issue is resolved now. Thank you!