[Resolved] Link to Support Threads

[Author]

Posts

[julieP]

Can you please reinstate the link to our support threads on our account page? In the pink band where it shows our logged in username would be good.

Thanks

[Beda]

I can see all Topics I created, favourited and Subscribed ones in this page:
https://toolset.com/forums/users/beda-s/

That is my profile.

I can see the same structure in your Profile:
https://toolset.com/forums/users/juliep/
But it seems you have no favorites or subscribed Topics.

Is that the list you mean?

If not, might you add a ScreenShot so I can understand better what you mean?

[julieP]

Hi Beda

Ok I can see why this isn't clear.

I've uploaded two images. The first one is what I see when I log in and am here: https://toolset.com/account/ (the clue as to why I call it the account page is in the URL).

The second image is what I see at the top of the the technical support forum page (https://toolset.com/forums/forum/support-2/). I'd like to see the link your support threads showing in this image to be provided in the same pink box area in the first image (on https://toolset.com/account/ page).

I think what's really confusing is that on https://toolset.com/account/ page, there's a link called profile but that takes me to a page titled Account Details with a URL of https://toolset.com/account/edit-account/ and on https://toolset.com/forums/forum/support-2 page/ the link to your support threads takes me to a page title Profile with a URL of https://toolset.com/forums/users/juliep/. On this page actually all I can see are my support threads so calling it Profile feels disconnected. Perhaps if I added stuff to my profile it would connect more but I think the point I'm making is, it's long winded to get to my support threads (the link on the account page is right down the bottom), it's not clear which links take me where and I don't feel my support threads are anything to do with my profile.

Just saying.

But a link where suggested would be great (we used to have my topcis link in the sidebar and whilst that could have done with being in one of the dark grey boxes instead, at least it was immediately accessible and clear!).

[Beda]

==> on https://toolset.com/account/ page, there's a link called profile but that takes me to a page titled Account Details with a URL of https://toolset.com/account/edit-account/

This is expected.
The Link says:
"Profile
Manage your contact information and password"

And that is exactly what you do in https://toolset.com/account/edit-account/

==> on https://toolset.com/forums/forum/support-2 page/ the link to your support threads takes me to a page title Profile with a URL of https://toolset.com/forums/users/juliep/. On this page actually all I can see are my support threads so calling it Profile feels disconnected.

I understand.
The Tickets are part of your profile since this is actually all we do here, and hence, the work done by us (supporters) or asked by you (user) is part of our profiles.

I forwarded the request to add the Link to the support requests also on the forums, it makes sense to me.

[julieP]

The link is already on the forum - I'm asking that it be added here: https://toolset.com/account/ as this is the page I see when I first log in.

[Beda]

Yes, that is what I will request.