This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 9:00 – 13:00 | 9:00 – 13:00 | 9:00 – 13:00 | 9:00 – 13:00 | 9:00 – 13:00 | - |
| - | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | - |
Supporter timezone: Asia/Karachi (GMT+05:00)
Tell us what you are trying to do?
I have problem with posts on this website. In subheading on every post I see code which i want to disable. I will add picture with code appearing on every post. I hope you can help me.
Is there any documentation that you are following?
Is there a similar example that we can see?
What is the link to your site?
Hi Waqar,
The WordPress site I am trying to recover is in very restricted environment. In fact, the host is not using standard cPanel setup , so everything is more difficult.
It is government's site and to actually open wordpress admin dashboard I have to use VPN restricted access and after that to open dashboard in incognito mode. Otherwise, no access.
I have admin privileges for WordPress but on the file system, I have very restricted access.
I am currently in communication with hosting agency (also governmental) to provide me the full write access rights to plugin folder and full outgoing communication to toolset.com, so plugin can register and update regularly.
Maybe that will resolve the issue. Toolset plugin is reporting that I am using an expired account on Toolset.
The only way I see for your assistance is to connect to my laptop using TeamViewer , because I can't share with you my credentials.
What is your availability this week ? I am in GMT+2 time zone.
In the meantime, I hope to resolve these access issues.
BR Alex
