I am unable to edit HTML on my toolset template

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Assisted by: Waqar.

Author

Posts

August 29, 2022 at 11:24 pm #2447283

Tell us what you are trying to do?
I am unable to edit HTML on my the Toolset "Template for Wood Mouldings"

Is there any documentation that you are following?
I couldn't find any.

Is there a similar example that we can see?
Not that I know of.

What is the link to your site?
hidden link

August 30, 2022 at 6:12 am #2447381

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

Do you see any errors or warnings, on the screen, in the server error log, or in the browser's console?

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty-One.

If it's fixed, you can start adding the disabled items, one-by-one, to narrow down to a possible conflicting one.

3. In case the issue still persists, you're welcome to share temporary admin login details, for further investigation.

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

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