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[Closed] Help me with the prodetailform custom code

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This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 1 year, 10 months ago.

Assisted by: Luo Yang.

Author
Posts
#2537723

Hello,
I also wants to use this opportunity to ask you to help me with the prodetailform custom code. whenever i activated the code gives the error "critical error on website".

#2537739
500-error.jpg

Hello,

I have checked it in your website again, after I deactivate custom code snippet "formdetails", I still see 500 errors, see my screenshot 500-error.JPG

So there should be other PHP errors in your website, can you follow our document to get the PHP debug logs:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

Please let me know if you need assistance to get the PHP debug logs.

#2537775

Hello,
kindly, help to get the debug log.
Thanks

#2538347

Your website is too slow for debug, I have waited 5 minutes to open the admin dashboard, but it is still in load status, I don't think we can debug any issue in such environment.

Can you make a full backup(files and database) of your website? Put it in your own Google drive disk(you can ask your server provider to make the website backup), and share the link in below private message box, I will try to debug it in my localhost

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