[Resolved] Follow up on ticket regarding list for the host

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[maiS]

Hi Waqar,

I did the test as you requested:
I added 1 host mail
Then I used another mail during checkout
Both mails were different from the WP admin mail.

Only the WP admin mail is being received. The host mail and customer mails are not coming.

Do you think it can be something with the WP or woocommerce?

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Did you also check the spam/junk folders after this test?

I'm afraid, I'm out of ideas and can't think of anything else other than installing an email logging plugin:
https://wordpress.org/plugins/email-log/
https://wordpress.org/plugins/log-emails/

An email logging plugin will help you analyze all the outgoing emails from WordPress, to narrow down if the email to host's email is not being generated or not being sent or received on the other end.

[maiS]

Hi Waqar,

Okay so the host mail is: mai@marketing-copenhagen.dk
The customer mail is: info@marketing-copenhagen.dk
The admin mail is: marketing.copenhagen@gmail.com

As you can see on the log the mail to the host is not being created and sent. Only the 2 default WooCommerce emails. See screenshot.

The camp I tried was: hidden link

[maiS]

However I am not receiving the customer mail either - the one for info@marketing-copenhagen.dk

New threads created by Waqar and linked to this one are listed below:

https://toolset.com/forums/topic/split-email-not-being-received-to-hosts-address/

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi Mai,

Since this thread has become very long and this investigation seems to be related to the email delivery, I've split a new ticket for it.
( ref: https://toolset.com/forums/topic/split-email-not-being-received-to-hosts-address/ )

You're welcome to mark this ticket as resolved and I'll follow up on that new ticket shortly.

regards,
Waqar