Filter options not changing the results

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Assisted by: Waqar.

Author

Posts

June 15, 2021 at 10:13 am #2089343

matthewL-7

For some reason the filter boxes have stopped working on this page:
hidden link

They were previously working but I am guessing a recent Toolset update has caused them to stop working?

Thanks

June 15, 2021 at 11:46 am #2089407

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

The search filter doesn't seem to work for me, if I visit the page ( yourwebsite.com/network/ ).

But, when I added some extra URL parameters to the URL ( yourwebsite.com/network/?no-cache=true ), the search filter fields work.

This suggests that older cached copies of the pages are being served by the server or the CDN (Cloudflare).

I'll recommend testing the search filters again after clearing all involved caches.

I hope this helps and please let me know how it goes.

regards,
Waqar

June 18, 2021 at 11:08 am #2092463

matthewL-7

My issue is resolved now. Thank you!