Error 503 when attempting to edit a content template in Beaver Builder

This support ticket is created 4 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Content Templates, Views plugin

This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 4 years, 2 months ago.

Assisted by: Luo Yang.

Author

Posts

September 7, 2020 at 3:37 pm #1768433

johannaH

I am trying to:
Edit a content template in Beaver Builder
Link to a page where the issue can be seen:
hidden link
I expected to see:

Instead, I got:
Error 503 - GET /view-template/services-content-template/?fl_builder HTTP/1.0

I have narrowed it down to the Beaver Themer plugin - when this is disabled, I can edit the template.... only problem is, I need it

September 8, 2020 at 6:52 am #1768829

Luo Yang

Hello,

The 503 error means there are some PHP errors in your website:
hidden link

Please follow our document to get the PHP debug logs from your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

And I have checked the content template "Services Content Template", there is a custom shortcode in it: [wpbb post:excerpt length='55' more='']
If I remove/change this shortcode to something else, for example [1wpbb post:excerpt length='55' more=''], then it works fine:
hidden link

September 8, 2020 at 11:47 am #1769299

johannaH

The shortcode that you are referring to is from Beaver Themer. As I said in my original post, with Beaver Themer disabled, it works fine. Beaver themer without toolset also works fine. So it is a clash between the two plugins. I had to start somewhere....

September 9, 2020 at 3:10 am #1769983

Luo Yang

Did get any PHP debug logs? can you share them here?
See my answer above:
https://toolset.com/forums/topic/error-503-when-attempting-to-edit-a-content-template-in-beaver-builder/#post-1768829

The problem seems to be:
[wpbb post:excerpt length='55' more=''] shortcode produces some PHP errors, and conducts the problem 503 errors.

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