Email notification not being sent from From created via Toolset

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Tagged: Toolset Forms

This topic contains 49 replies, has 2 voices.

Last updated by simonM-5 4 years, 11 months ago.

Assisted by: Nigel.

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Posts

October 4, 2019 at 10:09 am #1355633

simonM-5

I am trying to:
Set up a "Contact Us" Post form from a static webpage. It is simply a "get in touch with us" Post Form which with the fields
- Mr/Ms
- First Name
- Last Name
- Email
- Phone
- Message

We are following the guide:
- Automated Email Notifications With Forms

https://toolset.com/documentation/user-guides/automated-email-notifications-with-cred/?utm_source=formsplugin&utm_campaign=forms&utm_medium=forms-gui&utm_term=email-notifications

Link to a page where the issue can be seen:
- hidden link

I expected to see:
- The form should create a new Custom Post "Contact". This part is working correctly, the Custom Post Type "Contacts" is creating a new record on submission of the form.

- The "Send a Test Email" button is also generating an email correctly and sending it to the correct address.

Instead, I got:
- The email notification does not appear to be being sent from the front end.

1) Do we need to change some settings on our mail server?
2) Do we need to enter our Mailserver credentials anywhere in WordPress?

October 4, 2019 at 11:24 am #1355693

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Simon

Form notifications are sent using the standard WP mailer, there should be no special configurations required.

The first thing to check is whether the emails are "sent but not received" or "not sent at all".

Try installing the plugin https://wordpress.org/plugins/wp-mail-logging/ which logs outgoing messages.

Submit the form and then check those logs.

Does the message appear or not?

October 4, 2019 at 11:33 am #1355705

simonM-5

HI Nigel

1) OK, thanks for the clarification on the settings.
2) I have installed the suggested plugin, (caveat: not tested on WP 5.2.3), and tried to submit the form from the front end one more time. No new records appear in the WP Mail Log.

Best regards
Simon

October 4, 2019 at 11:46 am #1355709

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Simon

I checked your form and the set-up looks okay, I made a couple of minor edits for testing but they didn't resolve anything.

(I assume the form is to be submitted by guest visitors to the site, in which case there is no point in sending the notification to the post author.)

The next step would be to try to identify anything conflicting with the emails.

Can you disable *all* plugins except for Types and Forms and the mail logging plugin, and switch theme to twentynineteen, then try again.

If the emails start appearing in the mail logger, then it should be able to identify what's conflicting by a process of elimination.

Let me know what you find.

October 4, 2019 at 12:20 pm #1355771

simonM-5

Hi Nigel

1) We deactivated all plugins as requested. Retried. Mail being sent.
2) Reactivated Avada plugins (Fusion Builder) - OK. Retried. Mail being sent.
3) Successively reactivated all the plugins we were using and have identified the conflicting plugin to be Toolset Views

Our site was also temporarily unavailable, and we got the following nasty error message which prevented us from accessing WP Admin for approximately 1 minute, then we were able to access it again without changing anything further. This happened after activating 3 WPML plugins simultaneously. When we got back in those 3 WPML plugins appeared as Activated successfully.

So in conclusion it only doesn't work when Toolset Views is active.

Below is the error message I was able to capture, it may be of relevance:

=============
error
Notice: Undefined index: action in /var/www/kle1116-204/apps/dev/wp-content/plugins/cred-frontend-editor/application/controllers/form_rendering.php on line 591

Notice: Undefined index: action in /var/www/kle1116-204/apps/dev/wp-content/plugins/cred-frontend-editor/application/controllers/form_rendering.php on line 596

Notice: Undefined index: name in /var/www/kle1116-204/apps/dev/wp-content/plugins/cred-frontend-editor/application/controllers/form_rendering.php on line 607

Notice: Undefined index: doctype in /var/www/kle1116-204/apps/dev/wp-content/plugins/cred-frontend-editor/application/controllers/form_rendering.php on line 610

Notice: Undefined index: name in /var/www/kle1116-204/apps/dev/wp-content/plugins/cred-frontend-editor/application/controllers/form_rendering.php on line 611

Notice: Undefined index: action in /var/www/kle1116-204/apps/dev/wp-content/plugins/cred-frontend-editor/application/controllers/form_rendering.php on line 613

Notice: Undefined index: method in /var/www/kle1116-204/apps/dev/wp-content/plugins/cred-frontend-editor/application/controllers/form_rendering.php on line 614

Notice: Undefined index: name in /var/www/kle1116-204/apps/dev/wp-content/plugins/cred-frontend-editor/application/models/form/base.php on line 728
error
Notice: Undefined index: action in /var/www/kle1116-204/apps/dev/wp-content/plugins/cred-frontend-editor/application/controllers/form_rendering.php on line 591