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[Resolved] Custom Template changes automatically

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 11 replies, has 2 voices.

Last updated by Shane 4 years, 4 months ago.

Assigned support staff: Shane.

Author
Posts
#688104

I am trying to: show different product pages (woocommerce)

Basically there is this bug, that the woocommerce slug that I inserted in my custom templates doesn't show up.

Instead it is just empty...
Now the problem is that when I open a custom toolset template and I open it in teh Beaver Builder, I can do things without any problem. I then publish it and check and when I want to reopen teh template, a wrong template is shown and can't be restored...
On the front end nothing changes though...

For example use: hidden link
and then follow the steps I described above...

What can I do?

I hope you can help me!

Best wishes!

David

#688425

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Thank you for contacting our support forum.

Could you let me know when this issue started occurring ? Also if you disable all the non-toolset plugins does the problem still appear?

Please let me know.
Thanks,
Shane

#688590

Hey!
It started to appear after adding polylang to my plugin list.

Would that make sense?

Best,
David

#688858

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Then it seems to be an issue with polylang and the translation.

If you disable it right now does the issue stop ?

#690719

Hey,
I did and nothing changed...

It almost looks like that the content template already has content from another template, hence it gets overwritten..

When I create a new one, it takes the content from another template...

Any idea what that could be?

BEst,
David

#692275

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

This would need some further investigation.

Would you mind if I took a copy of your website using the duplicator plugin ?

Please let me know.

Thanks,
Shane

#692379

Hey!

yes, of course!
That is fine for me!

Thanks,
David

#717531

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

I can see the issue, but not sure if this is something that can be fixed from our side since polylang is causing the issue. I suspect is the way the translation is done and the loading of the information is why its not working as intended.

Can you edit your templates normally without views ? Meaning with views disabled does beaver builder still work normally ?

I can still escalate this with my findings so out team can have a look at it.

Please let me know.

Thanks,
Shane

#718226

Hey Shane,
thank you for looking over it.

The thing is that even after disabling this plugin (polylang), the problem still remains...
Do you have an idea what that could be?

Best,
David

#720743

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

I went ahead and escalated your ticket for further debugging from our team.

Will let you know any new information as I get it.

Thanks,
Shane

#743728

Hey,

okay, thank you.

What I saw now is that when I create a new custom template, it already uses content from another template that I have created... that shouldn't happen I guess...

Maybe there is a settings somewhere...

What do you think?

David

#902922

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Our 2nd tier supporters worked on this one and found that if you delete the product content template and then recreate it, then the issue will be resolved.

Could you try this and let me know.

Thanks,
Shane