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[Resolved] Custom fields setting page not loading

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by Fumie Toki 4 years, 6 months ago.

Assisted by: Minesh.

Author
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#1375193
Capture d’écran 2019-11-04 à 00.37.16.png

I am trying to:
I wanted to creat some custom fields but the settings page does not load. It stays blocked on a wheel.

#1375255

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

First of all - After checking debug information you shared with us, I found that you are using outdated WordPress version. Can you please update that.

With the screenshot you shared, I see only loading bar. In order to investigate this further:
- Do you see any JS/javascript error with your browser's console?
- Could you please activate WP_DEBUG from the wp-config.php file and send me possible errors for review.

In order to minimize the possible theme or plugin conflict:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

More info:
=> https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#javascript-debugging

#1375937

Hello, Thank you for your reply. Somehow it is working now whereas it was impossible both on my staging site (yes I had one older version of WP) and on my actual site (latest version of WP)

So all is good now...

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.