Custom fields setting page not loading

This support ticket is created 5 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Setting up custom fields, Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by Fumie Toki 5 years, 2 months ago.

Assisted by: Minesh.

Author

Posts

November 3, 2019 at 11:02 pm #1375193

Fumie Toki

Capture d’écran 2019-11-04 à 00.37.16.png

I am trying to:
I wanted to creat some custom fields but the settings page does not load. It stays blocked on a wheel.

November 4, 2019 at 6:29 am #1375255

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

First of all - After checking debug information you shared with us, I found that you are using outdated WordPress version. Can you please update that.

With the screenshot you shared, I see only loading bar. In order to investigate this further:
- Do you see any JS/javascript error with your browser's console?
- Could you please activate WP_DEBUG from the wp-config.php file and send me possible errors for review.

In order to minimize the possible theme or plugin conflict:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

More info:
=> https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#javascript-debugging

November 4, 2019 at 9:08 pm #1375937

Fumie Toki

Hello, Thank you for your reply. Somehow it is working now whereas it was impossible both on my staging site (yes I had one older version of WP) and on my actual site (latest version of WP)

So all is good now...