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[Resolved] Content template editing – some custom fields not appearing

This thread is resolved. Here is a description of the problem and solution.

Problem:

The customer reported that one of the custom field groups and one of the custom fields are not appearing in the dynamic source settings for the "Single field" block.

Solution:

Checked the website using the provided admin access and noticed that the mentioned custom field group and the custom field were available now.

Relevant Documentation:

n/a

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by ianC-8 3 years, 7 months ago.

Assisted by: Waqar.

Author
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#2255339
Screenshot 2021-12-30 at 11.52.22.png
Screenshot 2021-12-30 at 11.52.10.png

I am trying to: create a content template using custom fields but (i) some of the field groups are not appearing in the dropdown - I created a field group called 'test group' and this does not appear; and (ii) in some of the field groups, the individual fields are not appearing, eg I created a group called 'website and social media' but in the dropdown, the website field foes not appear, just the three social media fields.

Link to a page where the issue can be seen: hidden link

I expected to see: dropdowns in sidebar showing all field groups and the fields within the groups

Instead, I got: some groups not visible (test group) and some groups do not show the fields within them (eg website and social media, and products and services)

#2255473

Hi,

Thank you for contacting us and I'd be happy to assist.

I've checked one of the "Single Field" blocks from the content template and noticed that the field group "Test group" and the field "Website", both were available in the options.

Screenshot field group: hidden link

Screenshot field: hidden link

Please test this again and in case the issue persists, let me know exactly which in which block these items are missing.

regards,
Waqar

#2255657

My issue is resolved now. Thank you!