Home›Toolset Professional Support›[Escalated to 2nd Tier] Conflict GiveWP causes customfields to disappear for custom user role backend
[Escalated to 2nd Tier] Conflict GiveWP causes customfields to disappear for custom user role backend
This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.
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I am trying to: Make custom fields editable for custom role created by access.
Link to a page where the issue can be seen:
It is a backend thing
I expected to see:
The custom fields editable for that role(access settings are ok for editing these fields)
Instead, I got:
Missing fields for this role. Disabling GiveWP i can see the fields. But i don't know if it is a problem in Give WP or Toolset. This is a new version for this site. I did not have this problem in the old site.
Thank you for contacting us and I'd be happy to assist.
I've performed some tests using custom user roles and the 'GiveWP – Donation Plugin' but couldn't reproduce this issue. Also, the admin access details that you've provided for the website don't seem to work either.
To troubleshoot this, I'll suggest the following steps:
1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.
2. It would be interesting to test this with all extra plugins (i.e. other than Toolset and GiveWP) disabled and a default theme like Twenty Twenty-One.
If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.
Even with the detailed troubleshooting with the similar custom user role and capabilities, I still couldn't reproduce this on a test website.
Can you please try creating a duplicator package excluding the 'uploads' folder? This will greatly reduce the overall package size.
( ref: https://wordpress.org/plugins/duplicator/ )
In case you run into some difficulty, let me know and I'll try creating one on my own. I've set your next reply as private again.
Our investigation has confirmed that if Types, Access, Forms, and GiveWP plugins are active, custom field groups from Types are not shown on the post edit screen to any user role, other than "administrator".
Deactivating any one of Access or Forms or GiveWP makes the custom field group meta boxes re-appear.
I'm afraid, I still don't have any news about the time estimate, but, I'll keep you updated through this ticket.
