Can't delete Post Field Group

This support ticket is created 6 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Setting up custom fields, Types plugin

This topic contains 8 replies, has 3 voices.

Last updated by Shane 6 years, 7 months ago.

Assisted by: Shane.

Author

Posts

May 1, 2018 at 5:55 pm #780368

andrewR-7

Hi, I have been discussing this issues with a supporter but the forum closed to any more replies so was unable to continue.

The topic can be seen here: https://toolset.com/forums/topic/cant-delete-post-field-group/

The latest reply is that nothing was done to delete the fields - they just disappeared on their own weeks later!

May 2, 2018 at 5:26 am #782779

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I see the old ticket is still active - could you please reply Shane there in the ticket, he will get in touch with you as soon as possible.

I'm also updating shane to contact you in forum ticket but could you please reply to shane's question there. He will be happy to help you further.

May 2, 2018 at 5:30 am #782793

andrewR-7

I get an error when I try to reply there....

May 2, 2018 at 5:33 am #782818

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

That is strange. Could you please try to delete your browser cache and try to logout and login again and try to reply there.

If it does not work - let me know, I will pass this ticket to Shane.

May 2, 2018 at 7:34 am #783592

andrewR-7

That other thread is still blocked after complete delete of history in Chrome...restart....relogin...use a different computer...try at a different location completely 🙁
I have attached a screenshot of the message I get.

May 2, 2018 at 11:01 am #785317

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ahh - this is expected because you must have created previous ticket in community forum and that is closed now.

I will forward this ticket to Shane and ask him to handle your previous issue with this ticket.

May 2, 2018 at 2:48 pm #786880

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andrew,

I checked on the site and the last time I logged in I noticed that the field groups were missing.

Were you able to delete them ?

We can continue our discussion here.

Thanks,
Shane

May 2, 2018 at 8:36 pm #789529

andrewR-7

The problem is that you do whatever you want to do ....nothing appears to happen...and then a random time later the thing happens....

May 3, 2018 at 3:26 pm #804323

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andrew,

Could you try updating to the latest version of types ?

If this does not work could you try the Latest RC version of our types plugin ? This has some major changes so other issues may occur so I would suggest backup up the site before doing this.

Thanks,
Shane