[Escalated to Compatibility team] Body post field truncated

[Author]

Posts

[Christopher Amirian]

Hi there,

I see thank you.

Is your website below 1 Gigabyte? If yes, we can give you the means to duplicate your website to our server, then we might be able to do the troubleshooting better there.

Thanks.

[suzyo]

Sorry, Christopher, it's 6 gigs.

[suzyo]

Okay Christopher, got debug turned on via my host.

[Christopher Amirian]

Hi there,

Thank you very much. Whatever you did it fixed the issue of adding a new WYSIWYG field.

I added a new one and called it "blabla" and it works ok.

So this is specifically happening for that specific field which you use.

I asked the second-tier support to take a look into this and see if they can find a clue about that.

Thank you.

[suzyo]

I didn't do anything. The problem remains on my production site.

[suzyo]

Okay, I updated staging from live site and now it's body post is truncated on staging again.

Whatever you did is the thing that fixed it. Can you help?

[Christopher Amirian]

Hi there,

We checked the website and duplicated it to the local machine and it is working ok there. So there is something on your server that causes the issue that we could not identify.

We offer two workarounds:

1. Downgrade Toolset Types to "Types 3.4.15 (available in the changelog from the account downloads page)"

2. Add an additional Wysiwyg item and do the following:

I did the steps below on the staging website where you gave the login info.

- I added a new Wysiwyg field and called it "blabla".
- Went to Toolset > Custom Fields and scrolled down to click the Field Control button.
- Assigned the "blabla" field to all the groups that the BODY field is assigned.
- Went to each field group and made sure that the blabla field is before the body field (moved blabla up or down to be just before blabla and save the group).
- Added the code below to the functions.php of your theme to hide the blabla field:

add_action('admin_head', 'hide_blabla');
function hide_blabla() {
	echo '<style>div[data-wpt-id="wpcf-blabla"] {display: none;}</style>';
}

Now if you check the staging website, the body field works ok.

Thank you.

[Christopher Amirian]

Hi there,

We removed the workaround and the second-tier escalated the issue to the dev team so that they can take a look,

Kindly keep the staging website active while the dev team is working on this.

Thanks.

[suzyo]

Hi Christopher. I downloaded Types 3.4.15 to my production site and now the body field is fine. Thanks for that.

If I were to ask tech on my host to fix permissions, what exactly would I ask them to do?

Thanks.

[Christopher Amirian]

Hi there,

I doubt it is a permission issue. Let's wait for the dev guys and see what they suggest and I will update you here.

Thanks

[Christopher Amirian]

If you need information about the standard permissions in WordPress:

https://wordpress.org/support/article/changing-file-permissions/

[suzyo]

Any update on the dev team? Thank you!

[Christopher Amirian]

Hi there,

I do not have any updates at the moment. I will surely get back to you as soon as I have an update.

Thank you.

[suzyo]

It's been 2 weeks since the dev team got this. ???

[Christopher Amirian]

Hi there,

I checked the issue tracker and there is no new update at the moment.

I will give an update as soon as I have one.

I am not sure if the downgrading is an option for you but if needed, you can do that by checking the changelog here:

https://toolset.com/download/toolset-types/#changelog

Thanks.