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[Closed] Archive Page not working properly

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by Luo Yang 3 years, 9 months ago.

Assisted by: Luo Yang.

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#1991585
Screen Shot 2021-03-17 at 4.19.30 PM.png
Screen Shot 2021-03-17 at 4.19.30 PM.png

Tell us what you are trying to do?

I am trying to create a archive page for one of my taxonomies. My custom post type is Faculty and on of the taxonomies is Alphabetical (A, B, C....). I created this taxonomy to be able to list faculty members in alphabetical order with a Title "A" or "B" when display faculty with the last name starting with A or B.

When I try to create a new archive page I get to this page (please see image). It does not show anything about the archive page for some reason. I followed the tutorials online and the page is different when I try to create the archive loop.

Also when I go into the archive page a second time the page looks like the following uploaded photo.

Thank you for your advice.

#1991811

Hello,

The problem you mentioned above is abnormal, please try these:
1) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

2) In case it is a compatibility problem, please deactivate all other plugins, and switch to WordPress default theme 2021, deactivate all custom PHP/JS code snippets, and test again

3) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

#1993795

I have the latest plugin version.

I am using the Avada theme. Do you know there are issues with this? Thank you.

#1993823
Screen Shot 2021-03-19 at 9.12.20 AM.png
Screen Shot 2021-03-19 at 9.12.09 AM.png
Screen Shot 2021-03-19 at 9.12.29 AM.png

This is what it looks like in the admin.

#1995559

Since it is a compatibility issue, please provide a copy of your website, you can put the package files in your own google drive disk, share the link only, also point out the problem page URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

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