All my Content Templates have disappeared

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Assisted by: Waqar.

Author

Posts

June 8, 2020 at 4:21 am #1653655

PaulS4783

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The site is working as expected HOWEVER on the Content Templates screen it doesn't show any of the templates I created.

WP 5.4.1
ToolSet Types 3.3.10
ToolSet Views 3.2.1

June 8, 2020 at 6:08 am #1653769

Waqar

Hi,

Thank you for contacting us.

To troubleshoot these missing content templates, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty.

If it's fixed, you can start adding the disabled items, one-by-one, to narrow down to a possible conflicting one.

3. In case the issue still persists, I'll need temporary admin access details, to see how everything is set up in the back-end.

Let me know how it goes and I've set your next reply as private.

Note: Please make a complete backup copy, before sharing the access details.

regards,
Waqar

June 8, 2020 at 6:28 am #1653783

PaulS4783

Problem solved.
It appears that an update to the WPML Translation Management plugin was the cause.

I disabled the WPML Translation Management plugin and all my Content Templates reappeared.

STRANGELY, when I re-enabled the WPML Translation plugin, all my Content Templates remained visible.

Not sure what happened.