[Resolved] Access not allowing access to user below Admin to Elementor to make changes

[Author]

Posts

[stuart]

I've disabled all plugins but Toolset Access and Elementor (test site)

If I am an Editor I get this message "You need a higher level of permission." when trying to navigate to
/wp-admin/edit.php?post_type=elementor_library&tabs_group=library

This is the standard Elementor template area used by all my Editors to do their work on production with out me elevating them to ADMINs.... which I really don't feel good about.

not sure why this is suddenly happening, I've tested it on two separate installs.

It feels very much like this: https://toolset.com/errata/users-below-admin-role-cannot-access-custom-post-types-in-the-backend-if-the-post-types-plural-name-is-not-latin-or-has-spaces/

Please let me know if I can offer any more assistance, I would like to remove this level of access ASAP, and cant just disable Acesss, or Elementor.

Cheers
Stuart

[Minesh]

Hello. Thank you for contacting the Toolset support.

I would like to know the access details you shared with your initial post is for your test site? If no, Can you please send me access details to your test site with both admin and editor user access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[stuart]

It is a test site - NOT production - you are fine to run some tests.

And I have a backup...

Create yourself an Editor user and test - you will notice there is not default /wp-admin login, I've customised this.

[Luo Yang]

Hello,

Minesh is on vacation, will be back on Friday, you will get answer when he is back.

[Luo Yang]

I have tried the credentials you provided above:
https://toolset.com/forums/topic/access-not-allowing-access-to-user-below-admin-to-elementor-to-make-changes/#post-1613163

I can see only a password window, see screenshot pass-win.JPG, please check it.

Since it is a compatibility issue with elementor plugin, you can also provide a copy of your website in below private message box, so we can test and debug it in localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

[Luo Yang]

Thanks for the details, I am downloading the files, will update here if there is anything found.

[Luo Yang]

I can install the duplicator package in my localhost, but I don't see the problem as you mentioned above:
If I am an Editor I get this message "You need a higher level of permission." when trying to navigate to
/wp-admin/edit.php?post_type=elementor_library&tabs_group=library

See my screenshot: Saved-Templates.JPG, is there any step missing?

I created a new administrator user to test above URLs, it works fine.

[stuart]

It is fine for the admin users, but for Editors the issue exists... and only until recently.

[Luo Yang]

Thanks for the details, I can see the problem with your duplicator package, please try these:
1) Add below PHP codes into your theme file "functions.php"

	add_filter('toolset_filter_exclude_own_post_types', function($initial_list){
		foreach($initial_list as $k => $v){
			if($v == 'elementor_library'){
				array_shift($initial_list);
			}
		}
		return $initial_list;
	});

2) Dashboard-> Toolset-> Access Control-> Custom Post types,
Find post type "My Templates", enable option "Same read permission as posts", save and test again.

[stuart]

1) Add below PHP codes into your theme file "functions.php"

- I added to the Toolset Code area, I hope this is fine? Rather than functions.

2) Dashboard-> Toolset-> Access Control-> Custom Post types,
Find post type "My Templates", enable option "Same read permission as posts", save and test again.

There is no post type called 'My Templates'... see image (Id however try the 'Elements' CPT as I didn't know what that one was).

[Luo Yang]

I have done below modifications in your website:
1) Edit theme file functions.php, add below codes:

add_filter('toolset_filter_exclude_own_post_types', function($initial_list){
    foreach($initial_list as $k => $v){
        if($v == 'elementor_library'){
            unset($initial_list[$k]);
        }
    }
    return $initial_list;
});

2) Dashboard-> Toolset-> Access Control-> Custom Post types,
Find post type "My Templates", enable option "Managed by Access", save.

Please test again, check if it is fixed. thanks

[stuart]

My issue is resolved now. Thank you!