Problem:
The customer reported that updating filter values triggers the fade effect, but the posts remain unchanged. This issue occurs on their articles and ebooks pages. Solution:
To troubleshoot, we requested temporary admin login details and permission to create a staging version of the site for debugging. After initial investigations and involving our 2nd tier support, we created a new view for the Articles post type with an Ajax-enabled category filter. This view worked as expected without the customizations. We replicated this setup on the production site, creating an alternative view (Alt Articles) and recommended that the customer gradually apply their customizations to identify the step causing the issue.
Problem:
Customer would like to change the option on the minutes field to 15-minute increments (0, 15, 30, 45). Solution:
It is possible to use some jQuery to customize it and change the values of the select field.
Please add the following code to the javascript section of the form:
We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.
Support Policy
Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.
Please make sure to issue only one topic per each support ticket.
