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[Resolved] Posts do not update after filters update

This thread is resolved. Here is a description of the problem and solution.

Problem:
The customer reported that updating filter values triggers the fade effect, but the posts remain unchanged. This issue occurs on their articles and ebooks pages.
Solution:
To troubleshoot, we requested temporary admin login details and permission to create a staging version of the site for debugging. After initial investigations and involving our 2nd tier support, we created a new view for the Articles post type with an Ajax-enabled category filter. This view worked as expected without the customizations. We replicated this setup on the production site, creating an alternative view (Alt Articles) and recommended that the customer gradually apply their customizations to identify the step causing the issue.

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 7 replies, has 2 voices.

Last updated by Mateus Getulio 1 month, 3 weeks ago.

Assisted by: Mateus Getulio.

Author
Posts
#2697865

When i update filter values the fade effect take place but the posts stay as they were.

hidden link
hidden link

#2698025

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see how this view and the post reference field are set up in the admin area.

Can you please share temporary admin login details and the link to the page with this view?

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Mateus

#2698489

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for sharing that information.

I'd like to ask permission to make a copy/staging version of your site where I can debug this closely without affecting the live site.

I'll make sure to delete this copy as soon as we get this issue fixed.

I'm afraid of debugging directly on the live site and cause issues to your visitors. Also, it is important to test a different setup as part of the troubleshooting.

Thank you, please let us know.
Mateus

#2698598

Yes you can continue

#2698793

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I checked this out but so far I couldn't find a fix for it.

I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing.

I'll come back here as soon as one of my colleagues reply back to me (which it shouldn't take long).

Thanks,

#2698908

Hey there is any update?

#2699009

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.

I will get back to you as soon as I get an answer from them.

Thank you for your patience,
Mateus

#2699678

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for your patience while we checked this.

Our 2nd tier analysts worked on the copy of the site and they created a new view for the Articles post type containing the category filter that works with Ajax.

I replicated it to the production site, I created a new view based on the Articles View that I named Alt Articles. I created the custom filter similar to what our 2nd tier team did and it is working as expected but without the customization: hidden link

They recommended that you try to take it over from there and try to apply the customization step by step to see if you're able to achieve the same design in the alternative view or if you can identify which step of the customization breaks the filter.

Thank you, please let us know.
Mateus

#2699770

I found it finally.

In filter controls i have it like that:

[wpv-control-post-taxonomy taxonomy="category" type="radios" default_label="[wpml-string context="wpv-views"]Show all[/wpml-string]" url_param="wpv-category"]

Instead of that:

[wpv-control-post-taxonomy taxonomy="category" type="radios" default_label="Show all" url_param="wpv-category"]
garenM confirmed that the issue was resolved on 2024-05-28 07:10:53.
This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.