[Resolved] WYSIWYG Not Displaying at Custom Field (Secondary Languages)

[Author]

Posts

[Waqar]

Hi Susan,

There is been some progress and the code in the "WooCommerce Multilingual" plugin is currently being reviewed for a possible fix.

Will keep you updated.

regards,
Waqar

[Susan Siow]

Hi Waqar,

Kindly update, I need to hand over the site to the client, thank you!

Regards,
Susan

[Susan Siow]

Awaiting your reply.

[Waqar]

Hi Susan,

I apologize for the delay in the reply, as we had an unusually busy queue during the weekend.

Work is still underway on this, but I'm afraid, I still don't have information about an expected release with a fix.

I'll update you as soon as I'll hear more from the development team.

regards,
Waqar

[Susan Siow]

Kindly check and update, thanks.

[Waqar]

Hi Susan,

I've confirmed from the team and unfortunately, this will take some more time.

Some other more pressing tasks got prioritized over this one, but I'll keep you updated with the progress through this ticket.

regards,
Waqar

[Susan Siow]

Hi Waqar,

It's May, please help check and update, thanks.

Regards,
Susan

[Waqar]

Hi Susan,

I've checked and I'm afraid we still don't have a time estimate to share at the moment.

But I'll keep you in the loop with the progress.

regards,
Waqar

[Susan Siow]

Hi Waqar,

Please help check and update, thanks.

Regards,
Susan

[Waqar]

Hi Susan,

I've requested an update from the concerned team and will share it with you, once I hear back from them.

regards,
Waqar

[Susan Siow]

Hi Waqar,

Please help follow-up and update, thanks.

Regards,
Susan

[Waqar]

Hi Susan,

Thanks for writing back.

I'm afraid, a fix for this hasn't been scheduled yet, but I'm following up on this internally, as a priority.

I'll let you know, as soon as there is some progress.

regards,
Waqar

[Susan Siow]

Hi Waqar,

I would like to talk to your superior, kindly escalate this issue.

The bug is reported in January - https://toolset.com/errata/wysiwyg-field-assigned-to-woocommerce-products-and-translated-in-wpml-becomes-simple-text-inputs-in-wpmls-translation-editor/ and until now it's not scheduled to fix. This is very much unacceptable.

In fact, is your technical team not planning to resolve the matter at all?

We pay for the support, kindly provide prompt feedback, thanks.

Regards,
Susan

[Nigel]

Hi Susan

This is Nigel, Toolset Support team leader.

I've been aware of this issue for some time—Waqar has asked for my assistance previously.

The problem from our perspective is that the issue is a WPML issue. There is an internal ticket in the WPML project for this, and while I'm in daily contact with the Toolset developers to flag issues, I don't have the same interaction with WPML.

Naturally they have any number of issues to deal with, and prioritise, though for this particular issue there are only two clients reporting it (yourself and another in WPML support).

Concerned about the amount of time it was taking for this to be worked upon I raised it myself with the Head of Support (for both WPML and Toolset) a couple of weeks ago, and they intervened and confirm that the ticket is now added to the board for the next main WPML update, version 4.8.1, and has a priority of critical.

I can't say when that release is due, I'm afraid, all I can do is re-assure you that when you have been requesting progress from Waqar we have in fact been busy behind the scenes trying to get a resolution for this issue from our WPML colleagues.

It's taking too long, I'm sure you are frustrated, and I'm sorry for that.

[Susan Siow]

Hi Nigel,

Thanks for the kind explanation.

"...next main WPML update, version 4.8.1..." - The WPML update you mean is the update of WPML Multilingual CMS? Its current version is 4.2.7.1 only > https://wpml.org/download/wpml-multilingual-cms/?section=changelog .

Please advise, thanks.

Regards,
Susan