[Resolved] Wrong template for products displayed (only 1st time loading)
This support ticket is created 7 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.
I have different content templates. I use two of them for products.
There is just a minor difference between the content templates, just the part where the Woocommerce "add to bag" button is generated:
- One button is showing the text "Add sample to bag" (as seen in category "collection")
- The other button is showing the text "Add to bag" (as seen in category "shop")
When you look at a product from category "collection", you can see the button "Add sample to bag" - example page: hidden link
When you look at a product from category "shop", you can see the button "Add to bag" - example page: hidden link
However, there seems to be a bug when you go from category "collection" to "shop" or vice versa, you will see the wrong button displayed. When refreshing the page, you will see the correct button. (and it will show the correct button untill you move again to the other category).
It took me some time to discover this problem, but as our customer tells us, the problem took place some months ago.
I tried updating all plugins but that didn't help. As wp-views v2.2.2 resulted in javascript errors with Woocommerce, we didn't upgrade to the latest version.
Hello. Thank you for contacting the Toolset support.
Well - this is not normal behaviour and this must be a conflict from theme or plugin or multiple content template available.
1)
Could you please check in the backend if you have two CT for products, that uses different button text for that add to cart.
2)
Could you please check if there is hard-coded button in the theme template that outputs a different button text/ that can override the WC Views set button text.
3)
Could you also check other then theme, if any third party plugin is overriding the button text, you can try to deactivate plugin one by one and check if that help you to resolve your issue?
I tried your options and switched theme / disabled plugins but that didn't work unfortunately.
If necessary, i can provide you login details of this website?
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
Well - I see on your install that you are using outdated Toolset plugins as well as Woocommerce Multilingual.
*** Please make a FULL BACKUP of your database and website.***
Could you please update all Toolset plugins + WoocCommerce + WooCommerce Multilingual to its latest official release version and try to resolve your issue.
