[Resolved] wpv_error=retrieve_password_email_failure

[Author]

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[FRANCESCOD7762]

In the lost password page, I inserted the Filed and text block "Lost password Form" (see attachment image 1) : on the Frontend, when I click the link to the Reset Password Page, I get an error with the following message : "Unknown error" ( "ERROR : Erreur inconnue" in French), and the following in the address bar :
- hidden link (see attachment image 2)

>>> Why? Even though the Reset Password Page does exist (see attachment image 3)).

Is there any documentation that you are following? Yes:
- Toolset's Creating the “Lost password” page in WordPress

See uploads :
- image 1 : Lost pass word page in Block Editor
- image 2 : result of having clicked the link/form submit to the Reset Password Page
- image 3 : the Reset Password Page on the fronend, called directly thth the url : hidden link

hidden link

You can access the backend with the following credentials :
Username : toolset
Password : Toolset_Support_$1

Thank you for helping me with this issue.
Best regards.

Francesco De Grandi

[Luo Yang]

Hello,

Toolset reset password form is using WordPress built-in function retrieve_password() to send the emails.
The error message "retrieve_password_email_failure" means:
The email could not be sent. Your site may not be correctly configured to send emails.
See WP document:
https://developer.wordpress.org/reference/functions/retrieve_password/
line 3252

There might be some server issue in your website, please check if there is any PHP errors in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

[FRANCESCOD7762]

Hi Luo,
Thank you for your prompt response.

Yes indeed, the SMTP Plugin was not yet configured.
Now it is done and the Lost Password page sends the request to the obtained e-mail address.
And the reset link is clicked in the e-mail, the Rest Password Page is found and the reset form works fine and reaches the connexion page.

All is therefore resolved.
Thank you very much for your efficient help.
Best regards,
Francesco De Grandi

[Luo Yang]

Thanks for the confirmation. Feel free to create new ticket if there is other questions.