[Resolved] WordPress caught an error Toolset Layouts

[Author]

Posts

[steveH-15]

Hello

I need some help with the following:

I can't access the Export/Import section in Toolset, with a message saying "Layouts Export: There has been a critical error on this website. Please check your site admin email inbox for instructions."

This also triggers an admin email stating the following:

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Toolset Layouts

WordPress version 6.2.1
Active theme: the7dtchild (version 1.0.0)
Current plugin: Toolset Layouts (version 2.6.13)
PHP version 7.4.33

Error Details
=============
An error of type E_ERROR was caused in line 3 of the file /home/nptaorg/public_html/wp-content/plugins/layouts/inc/theme/templates/layout_theme_export.tpl.php. Error message: Uncaught Error: Cannot access private property WPDD_Layouts_Theme::$file_manager_export in /home/nptaorg/public_html/wp-content/plugins/layouts/inc/theme/templates/layout_theme_export.tpl.php:3
Stack trace:
#0 /home/nptaorg/public_html/wp-content/plugins/layouts/classes/wpddl.admin.class.php(262): include()
#1 /home/nptaorg/public_html/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/templates/toolset-export-import-section.tpl.php(14): WPDDL_Admin->dd_layouts_theme_export()
#2 /home/nptaorg/public_html/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/toolset.export.import.screen.class.php(142): include('/home/nptaorg/p...')
#3 /home/nptaorg/public_html/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/toolset.export.import.screen.class.php(110): Toolset_Export_Import_Screen->render_export_import_section(Array)
#4 /home/nptaorg/public_html/wp-includes/class-wp-hook.php(308): Toolset_Export_Import_Screen->export_import_page('')
#5 /home/nptao

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi,

Thank you for contacting us and I'd be happy to assist.

During testing on my website, I was able to reproduce this error. It is experienced only when the Toolset Layouts plugin is active.

I couldn't access all the sections in the admin area of your website, as the user that you shared, doesn't seem to have the 'administrator' role.

I'll continue some more tests on my website and report this to the concerned team accordingly. Will also keep you updated through this ticket.

For now, a workaround that you can use to access the 'Toolset Export / Import' section is to temporarily disable the Layouts plugin.

Note: If the website is not using any layouts from this plugin, you can also keep it deactivated permanently.

regards,
Waqar

[steveH-15]

Hello

Thank you for your reply.

I have now changed the access level to administrator.

Also we are using Toolset Layouts for some applications on the website, hence would not be able to deactivate it. Is there any other solution?

Many thanks
Isabel

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi Isabel,

I'm afraid, I don't have any quick fix available for this issue at the moment, but, I've reported this to the concerned team.

Thank you for bringing this forward and I'll keep you updated through this ticket.

regards,
Waqar

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Just wanted to update you that the issue is with the development team and a fix will be included in the future releases of the Toolset Layouts plugin.

Meanwhile, as a workaround, you can edit this file '/wp-content/plugins/layouts/inc/theme/wpddl.theme-support.class.php' and change line #24 from:

    private $file_manager_export = null;

To:

    public $file_manager_export = null;

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi,

I'd like to inform you that fix for this issue was covered in the recent release of the Layouts plugin ( ver: 2.6.14 ).

Feel free to update the Toolset plugins to the latest versions and let me know if the issue persists.

regards,
Waqar