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This topic contains 11 replies, has 2 voices.
Last updated by 4 years, 11 months ago.
Assisted by: Shane.
Hi Shane,
Vicky here with Rambletype, I work with Chris. I have recorded a video of the issue we are having. Check it out here:
hidden link
Here's the issue:
I have created a toolset post form using the toolset commerce add on to make a home/real estate advertisement listing on our website. The form is linked to a woocommerce product so the user must pay after filling out the form for the listing to be published.
The issue happens at checkout, after clicking "Place Order." Once at the checkout page, a couple of errors happen:
First, I cannot add a coupon code when I select in the form setting to go straight to the checkout (instead of the cart) - in the video I try clicking 'do you have a coupon code?' link and it does not expand the section. This is not a big concern to me however because we're not going to issue coupon codes to buyers anyway, but for testing purposes this was an issue.
The biggest concern is what happens after I click place order. It loads for a few seconds but then scrolls the page to the top, highlights all the boxes in green and there is an error bar with no message inside it. The order does go through, but on the front end it appears that there was an error. The contents also stays in the cart and acts like an order was never placed.
I have tried changing several settings in the form setup. Sometimes changing a setting fixes it temporarily, but since this has been an issue for us since we started using the toolset commerce add on, I have been testing it daily and it usually is broken again by the next time I try.
Some settings I have changed - on separate occasions - that temporarily fixed the place order issue (meaning, after I made this setting change, the order was placed page loads after clicking place order.) BUT once it breaks again, changing these settings does not fix it...
1. "Set the post author when payment completes" changed to "Leave the post author unchanged after payment completes"
2. "Checkout process" to "Clear the cart and include only the selected product"
3. "After visitors submit this form:" to "Go to checkout page"
I have attached a screenshot of the current settings. Today the error came back after adding an email notification to the form. I have deleted the notification because I thought it was a change that causing the issue to return, but even after removing it, it continues to not work/throw the 'error.'
I would also like to add that we have experienced this scrolling issue on sites that do not have Toolset Commerce add on but instead the WooCommerce views add on. The site I am referring to you about today does not have WooCommerce Views. And the other site's we have experienced it on does not have Toolset Commerce.
