Where is my pre-sale ticket that was supposed to be merged with my new account?

This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Access plugin, Controlling access to admin function

This topic contains 7 replies, has 2 voices.

Last updated by Shane 6 years, 1 month ago.

Assisted by: Shane.

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Posts

January 2, 2019 at 5:32 pm #1176219

israelC

Hello, I had submitted some pre-sale questions regarding Toolset capabilities and the information Agnes Bury provided in that ticket was very helpful and contained helpful links including a demo she created for me for review. When I created that ticket I created it using my personal email, israelcollazo@gmail.com, but then I bought the plugin using my business email, israel@synx3.com, so in the end of the support I asked her if you guys could merge that support ticket with my new account and she said, "I'll submit a request to our admins to merge your accounts."

Can you guys please merge so that the support ticket can be viewed from my new account?

Thank you

January 2, 2019 at 5:57 pm #1176231

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Israel,

If Agnes already sent off the information for the ticket to be added to this account then there isn't anything that I can do.

Could you let me know which ticket it is for reference?
Thanks,
Shane

January 2, 2019 at 6:12 pm #1176246

israelC

Ok thank you I just wanted to make sure it didn't fall thru the cracks because the link to that other ticket is no longer available yet the ticket is not in my account.

I'll wait a bit longer.

January 2, 2019 at 7:52 pm #1176294

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Israel,

No problem. If you're able to find the ticket as well on the other account please let me know.

Thanks,
Shane

January 2, 2019 at 7:57 pm #1176297

israelC

There is no other account. I submitted a request for support using my email israelcollazo@gmail.com prior to buying your plugin using israel@synx3.com

And there is no support ticket number as it doesn't appear you guys use ticket numbers.

January 2, 2019 at 9:02 pm #1176324

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Israel,

I'm referring to the conversation you had with her .

Is there any record of that ? I could possibly follow up with her to see if there is any news.

Thanks,
Shane

January 2, 2019 at 9:44 pm #1176329

israelC

Attached is the response I received in my inbox. Here's the link https://toolset.com/forums/topic/front-end-post-submission-user-profiles-maps/?key=fHnOnXQelFCu

I'd like to have it available to me in my Account so me and my developer can access it if possible https://toolset.com/forums/topic/front-end-post-submission-user-profiles-maps/?key=fHnOnXQelFCu

January 3, 2019 at 2:47 pm #1176917

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Israel,

I followed up with Agnes on this and she will be posting a response for you in your original ticket.

Thanks,
Shane