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[Resolved] When Toolset Blocks is active, cannot use Kadence WooCommerce Email Designer

This support ticket is created 2 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by simonM-5 2 years, 4 months ago.

Assisted by: Minesh.

Author
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#2248709

Hi Support

Recently I went to update a WooCommerce email design for (using the Kadence WooCommerce Email Designer via WP Admin > WooCommerce > Email Customiser) but got the critical error below. When I deactivate Toolset Blocks, it works fine. I haven't had any issues with this before when Toolset Blocks has been active.

What could be the issue?

Thanks and regards
Simon

Error:
======================
WP Views

Fatal error: Uncaught Error: Call to undefined method Elementor\Utils::is_ajax() in /.../html/dev/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php:376 Stack trace: #0 /.../html/dev/wp-includes/class-wp-hook.php(303): OTGS\Toolset\Common\Interop\Handler\Elementor\ViewWidget->maybe_use_view_elementor_widget_instead('') #1 /.../html/dev/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array) #2 /.../html/dev/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #3 /.../html/dev/wp-content/plugins/toolset-blocks/embedded/inc/wpv-widgets.php(81): do_action('wpv_action_befo...') #4 /.../html/dev/wp-includes/class-wp-widget.php(534): WPV_Widget->form(Array) #5 /.../html/dev/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array) #6 /.../html/dev/wp-includes/class-wp-customize-widgets.php(1122): in /.../html/dev/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php on line 376
There has been a critical error on this website. Please check your site admin email inbox for instructions.

#2248849

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This is a known issue to us. As you see with the errata page created:
=> https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

Please check the following note:

Note that this is a common file included with all Toolset plugins. In the example above the PHP error reports that the particular version of the file is loaded by the Types plugin, and so that is the file we are replacing with the patch. It could be that you need to update the file from a different Toolset plugin (which plugin is loading the file can be determined from the PHP error).

Can you please try to replace the file within all Toolset plugins on the same path and check:

plugins/any-toolset-plugin/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php on line 376

The file: vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php
- should be available with Toolset Types, Blocks, Forms, Access - Could you please try to replace it within every Toolset plugins.

#2248877

Fantastic Minesh, thanks!

I can confirm after replacing the file in the following four locations that the issue is resolved.

/.../wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view

/.../wp-content/plugins/types-access/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view

/.../wp-content/plugins/toolset-blocks/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view

/.../wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view

Kind regards
Simon

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.