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[Resolved] When I use a reusable block, the editor stops working.

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 7 replies, has 3 voices.

Last updated by seonghoonh 3 years, 9 months ago.

Assisted by: Waqar.

Author
Posts
#2175623
Ashampoo_Snap_Tuesday, September 21, 2021_21h22m11s_001_.png

I am trying to:
- Disable all plugins
- Rollback to the site before update

Link to a page where the issue can be seen:
This is an error that occurs in the Post editor.

After updating Toolset Blocks 1.6.1 an error occurs.
I did Rollback my website. and The site works normally.
But When I update to Toolsetblocks 1.6.1.

When a reusable block contains, or recovers reusable, the editor stops working.
And this problem is that I am operating a multilingual site with WPML, and it only occurs on a specific language site.
For example, in English and Spanish sites, I can use reusable blocks. However, when I import a reusable block from Vietnamese and Thai sites, the editor will stop working.

#2176077

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi there

I don't understand what the issue is.

I visited your site in the back end and see that the site has many languages installed.

I can see that there is a single re-usable block available.

I tried adding an English page and inserting the re-usable block. There didn't appear to be any problems, I could continue to edit the page without issue.

I then tried the same but after switching to Thai, then creating a Thai page and inserting the same re-usable block. Again, I didn't encounter any problems editing the page.

This was with Blocks 1.6.1 active.

Can you please clarify what steps are required to demonstrate the problem?

#2176461

Occurs when modifying Thai and Vietnamese pages that have translated posts written in an existing English.

Check the Vietnamese Post already created.
Occurs when editing to modify the post.

hidden link

#2176949

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Which browser are you using?

I normally use Firefox, and it is correct that when I try to open the link you shared the page partially loads and then the browser shows a message that a script is slowing down the browser and invites me to stop.

When I checked in Chrome, though, it worked fine, I was able to open up the page and use it as normal.

So I checked in Safari, and it also works fine, so the problem appears to be specific to Firefox.

Can you confirm?

#2177917

I using Brave Browser And Whale Browser.
I tried on an edge browser, Google Chrome browser, but still stops working with the editor..

#2178021

I do not know what it is a problem, but I can fix it?

Otherwise, I will use the ToolSet Templates Block.

#2178367

Hi,

Thanks for writing back.

I tried to log in using the username and password that you shared earlier, but it seems that the user has been removed.

If you'd like us to investigate this issue further, you can enable the temporary user access.

In case, you've managed to fix this by replacing the reusable block with the Toolset's content template, then this ticket can be marked as resolved.

For any new question or concern, you're welcome to start a new ticket.

regards,
Waqar

#2178825

My issue is resolved now. Thank you!