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[Resolved] When i go to open or Create a Content Template my system times out.

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 3 voices.

Last updated by rickM-7 4 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#1782639

Tell us what you are trying to do?
I am trying to open and existing Content Template and or create a Content Template. I created one previously though I am wondering if it is because we have added some custom fields but I can't even open an existing Content Template for the Addresses template.

Is there any documentation that you are following?
Yes

Is there a similar example that we can see?
- edited by admin -
See login information in work notes

#1783329

Hello, please be aware that forum posts are public and you should never include login credentials in the main text of your comments. If you would like to share login credentials in the future, please use the private login credentials fields in the opening post, or ask the supporter to open private reply fields so you can share that information securely in a reply. I have edited your original post to remove private information and stored that information in a private field. I just wanted you to be aware that the information you shared was not secure and may have been publicly accessed before I removed it. You should consider changing your password now, since that information was public for some time.

I can see the issue you described, when I try to edit a Content Template I see an error 504 Gateway Timeout. Usually this indicates one of the following problems:
- Your server has limited memory available for WordPress or the WP backend. You can try resolving that by adding to or adjusting the WP_MEMORY_LIMIT and WP_MAX_MEMORY_LIMIT values in your wp-config.php file. At a minimum, these two should be '128M', but since you have quite a few plugins and a custom theme installed I would recommend '256M' for each. Before you add this code, check your wp-config.php file to see if either of these is already included:

define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

If either is already defined to a higher number like '512M', leave it alone. If either is already defined to a lower number, increase that number to '256M' as shown above. If either is not defined, add the definition and set it to '256M' as shown above. Note that the M is required and must be included. In other words this is wrong, and must be corrected:

define('WP_MEMORY_LIMIT', '256');
define( 'WP_MAX_MEMORY_LIMIT', '512' );

Test again, then let me know the results.

- There is a conflict between Toolset and your theme, or a conflict between Toolset and a plugin you have active on the site, or a combination of conflicts. To pinpoint the problem, temporarily activate a default theme like Twenty Twenty, and deactivate all plugins except Types and Blocks. If you would like to activate a Maintenance Mode plugin while testing, that is fine. Activate only those 2 or 3 plugins, then test the Content Template editor again. If the problem is resolved when you deactivate other plugins and themes, reactivate your parent theme first and test, then activate your child theme and test, then other plugins, one-by-one, testing each time you active something new. Try to pinpoint just one component that is responsible for the return of the problem. If it is not possible for you to perform these tests, I can download a copy of the Foundry theme from your site by installing the WP Downloader plugin, and run the tests on my own local test environment.

Let me know what you find out and we can go from there. Thank you!

#1791449

To be honest this is a total bust. The memory was already at 256K and I even tried 512K but it didn't work. I need toolset to work with wp_usermeta and that doesn't work. I really hoped this tool would work for us but it isn't.

I need to see about requesting a refund. I've worked hard to make this work and I know Jamal was big help but we couldn't get this pushed over the edge. I did enjoy working with the product but it didn't have the data flexibility or the stability I needed to make this a working solution.

#1793493

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Rick,

I'm sorry to see that Toolset isn't working our well for you and your project.

You can request the refund by going to the link below then click on the returns option.
https://toolset.com/home/contact-us/

Thanks,
Shane

#1801027

I tried to do the refund as you indicated but the Refund was not available. I opened another ticket on the issue and since I requested it here on day 30 I have been asked to submit this request from this ticket to https://toolset.com/home/contact-us/account-and-finance-contact-form/ which I am doing today.