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[Resolved] When building new view, VIEW LOOP does not load in Admin – 403 Post debug error

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by mikeH-4 3 years, 4 months ago.

Assisted by: Minesh.

Author
Posts
#1901035

I am trying to:Just build a simple view

Link to a page where the issue can be seen:Is a backend issue

I expected to see:The normal orange box, with + to add a block -- which works on my local environment, but not on live server

Instead, I got:On live server it does not load the loop with the ability to add blocks. In Chrome debugger I see 403 error to /wp-json/toolset-views/v1/views/1532?_locale=user. NB: I have tried diabling all other plugins and 2020 theme.

#1901049

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

As you acknowledged that the same request works on your location host but not on your server.

The HTTP 403 is a HTTP status code meaning access to the requested resource is forbidden, so this must be server related.

Can you please check with your server authority and check with them.

#1901095

So it turned out to be being blocked at the Web Application Firewall level.
Do you know how I can whitelist this request in the Firewall?
I.e. address to whitelist or similar?

#1901105

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

No, you should contact your server admin authority and check with them to whitelist it.

#1901107

My issue is resolved now. Thank you!

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.