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[Resolved] Using GravityView to edit a gravity form entry from a Toolset View

This thread is resolved. Here is a description of the problem and solution.

Problem:
Using GravityView to edit a gravity form entry from a Toolset View

Solution:
There was an issue on the user's site once everything is updated all works fine. Please make sure you always run with latest updated plugins and themes.

You can find the proposed solution in this case with the following reply:
https://toolset.com/forums/topic/using-gravityview-to-edit-a-gravity-form-entry-from-a-toolset-view/page/2/#post-1354739

Relevant Documentation:

This support ticket is created 5 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 15 replies, has 3 voices.

Last updated by esmondR 5 years, 3 months ago.

Assisted by: Minesh.

Author
Posts
#1338239

I am trying to:

I have created a custom post type using toolset called 'customers'. I have a toolset template set up for this post type using beaver builder. This displays all relevant information correctly. I also have various buttons that link to gravity forms using queries to populate the customer details in the form with toolset merge tags, this all works correctly.

I then have a 'Gravityview' on the customer template with a filter applied so it only shows the form entires that relate to the current customer. This also works as expected.

Link to a page where the issue can be seen:

hidden link

its a staging site;
username - cullumde_staging
password - thecow80

wordpress login - hidden link

admin - esmondroscoe
passsword - zldf3aO1!9l!2^3*jnuk6mlf

I expected to see:

With 'gravityview' you have the option to edit an entry by clicking on the corresponding link on the front view. I expect to click on the edit link and be able to edit the gravity form as usual.

Instead, I got:

As when I click on the edit link, it reloads the page but without the form to be edited.

#1338319

Hello,

Thanks for the details, I can log into your website. I assume we are talking this:
1) In the URL you mentioned above:
hidden link

in row "James Garage", click link "Edit", it redirect me to URL:
hidden link

There isn't any "gravity forms" in it.

2) Since you are using Views content template "Template for Customers" to design the single "Customers" post:
hidden link

I have tried to disable All Toolset plugins in your website, refresh above URL again:
hidden link

I see same result: There isn't any "gravity forms" in it.

So this problem is not related with Toolset plugins, can you confirm it?

You might consider contact with gravity forms support for it:
hidden link

#1338515

Hi, thank you for looking into this.

So if you please go to this page - hidden link

I have the same 'gravityview' displayed using a beaver builder layout but not using a toolset view to display the content. You can see the same links that are created by the 'gravityview' plugin, but in this instance they work correctly and you get to edit the form when clicking the edit link.

There is still no actual gravity form on the page, but the GravityView plugin somehow manages to 'load / generate' it up on the page when you click the link. I think the problem arises when using a toolset view to populate the content, it does not load up the gravity form link page correctly??

Any help / suggestions greatly appreciated.

#1338559

Since it is a compatibility problem, please provide a copy of your website(you can put the duplicator package in your own google drive disk, and share the link in below private message box), I need to test and debug it in my localhost, thanks.

#1338569

Here is the document about: How To Provide Supporters With A Copy Of Your Site
https://toolset.com/faq/provide-supporters-copy-site/

#1339061
#1339735

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Luo is on holiday today. He will be back on Monday. He will get in touch with you with the latest updates on this ticket on Monday.

#1340643

Thanks for the details, I can download the files, will update here if there is anything found

#1340645
lions.JPG

I can install your website in my localhost by importing the database manually, but I get some PHP error after log into dashboard:

( ! ) Notice: An outdated add-on or custom code is attempting to access the rnbh_rg_lead_meta table which is not valid in this version of Gravity Forms. Update your add-ons and custom code to prevent loss of form data. Further details: <em><u>hidden link</u></em> in ...\wp-content\plugins\gravityforms\gravityforms.php on line 5411

Table 'lions.rnbh_rg_lead_meta' doesn't exist]
UPDATE rnbh_rg_lead_meta SET `meta_value` = '1' WHERE `meta_key` = 'is_approved' AND `meta_value` = 'Approved

See screenshot lions.JPG

It seems there is a database table "rnbh_rg_lead_meta" missing.

Please try to follow our document to get the full database dump file:
https://toolset.com/faq/provide-supporters-copy-site/

And you can export the database only duplicator package by following their document:
hidden link

Private message box enabled again.

#1346457
#1346795

I am downloading the files, will update here if there is anything found.

#1346889

I get the same MYSQL error with the new database dump file, please provide a full copy of your website by following our document:
https://toolset.com/faq/provide-supporters-copy-site/

or you can provide a live test site with the same problem, fill below private message with login details and FTP access, thanks

#1352007
#1352783

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Luo is on holiday. This is Minesh here and I'll take care of this ticket. Hope this is OK.

I'll download the duplicator you shared and will get back to you with my findings/questions to you tomorrow.

#1354047

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

There is some issues - looks like you have security plugin installed bbq-pro is not allowing me to login to site. I will check further and get back to you.