user form not submitting

This support ticket is created 2 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Toolset Forms, User-registration forms

This topic contains 5 replies, has 2 voices.

Last updated by Waqar 2 years, 7 months ago.

Assisted by: Waqar.

Author

Posts

April 22, 2022 at 7:02 pm #2347195

korieF

hidden link
User form is not submitting / creating accounts

April 25, 2022 at 6:24 am #2348419

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

I just tested the user form and it worked to successfully create a user account.

Can you please test the form again and let me know about the exact steps and errors, in case it doesn't work?

regards,
Waqar

April 25, 2022 at 4:26 pm #2348863

korieF

It is not working. When I submit the form, there is no confirmation or page change. It just refreshes and shows the form again, still filled in with the responses.

April 25, 2022 at 4:28 pm #2348867

korieF

Okay, very strange. It seemed to have worked the second time.
Possibly it was because the email had already been used. Is there a way to give an alert if the email has already been registered?

April 26, 2022 at 7:41 am #2349385

Waqar

Thanks for writing back.

If a user is already registered with an email, the form shows the default validation error message "Sorry, that email address is already used!".

I'll recommend clearing all involved caches and then checking the form again. In case, you still notice something is off, you're welcome to share temporary admin login details, in reply to this message.

Note: Your next reply will be private and it is recommended to make a complete backup copy, before sharing the access details.

April 28, 2022 at 12:43 pm #2351739

Waqar

Thank you for sharing the admin access.

I noticed that in your user form "Find My Material Registration", the default "Form messages" field was removed.

I've added it back ( screenshot: hidden link ) and the form messages are showing now ( screenshot: hidden link ).