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[Resolved] Upgrading Toolset WooCommerce Blocks from 2.9.4 to 3.0 breaks sort order

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This topic contains 5 replies, has 2 voices.

Last updated by emilyT 1 month, 2 weeks ago.

Assigned support staff: Minesh.

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#2036495

I am trying to: upgrade from Toolset WooCommerce Blocks from 2.9.4 to 3.0

Link to a page where the issue can be seen: hidden link

I expected to see: products ordered using the custom order that I had previously set. This is an example of the page with the order as it should be:
hidden link

Instead, I got: hidden link
The custom sort order settings no longer work.

#2036685

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share admin access details so I can review how exactly and with what field you set your view to order by and after reviewing it I will run a test with my test site.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2037613

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

When I checked the archive - the archive is set to order by post date within the "Ordering" section of archive.
=> hidden link

Can you please try to set correct ordering option or tell me with what field you want to order by your posts?

#2038231

Hi Minesh

We had been using the WooCommerce sorting of "Default sorting (custom ordering + name)" which had been working until this latest update of the Toolset Woo plugin.

What's the equivalent of this in the archive sorting options?

Cheers, Emily

#2040525

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I see you set your archive to order by Menu Order:
=> hidden link

For secondary order - you can select the post title(name) right? or Name is your another custom field?

#2045845

Hi Minesh, thanks for your help with this. I think your suggestion has fixed the issue. We didn't really address the fact that everything had been working fine until the plugin upgrade, which I'm a little uncomfortable about. But I really appreciate your help with finding the right settings to get the sort order back to what it should be.

Thanks again, Emily