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[Resolved] updating database

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 25 replies, has 3 voices.

Last updated by corineV 3 years, 3 months ago.

Assisted by: Nigel.

Author
Posts
#1847327

I need to update the database, says a warning in the dashboard.

While doing this I got an error:
> The upgrade process is starting...
> Precondition "correct database layer mode"... OK
> Precondition "toolset_associations table exists"... ERR

I already tried the troubleshooting steps. But same again.

This is the information i got there:.
Hope you can help.
Corine

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#1847679

Hello, if you go to Toolset > Relationships in wp-admin, do you see a list of relationships, or a message about relationships migration?

#1847837
Schermafbeelding 2020-11-17 om 21.59.26.png

Hi Christian, no. No message, and no relationships.

#1848567

Okay as a test, can you first create some post relationship in Toolset > Relationships? For example, try to create a one-to-many relationship between Posts and Pages. Once this relationship is created, try to update the database again and let me know if the problem returns.

#1849603

Hi Christian, I did as you asked. But sorry, same:
> The upgrade process is starting...
> Precondition "correct database layer mode"... OK
> Precondition "toolset_associations table exists"... ERR

#1849749

I've done some research and it appears a similar issue has been reported to our developers already. They are working on a fix in an upcoming hotfix - Types 3.4.3. I'll keep you posted here, as it looks like we should be on course to release the plugin updates next week, with testing ongoing at the moment.

In the meantime, do you have a backup of the site's database from before the update?

#1849753

Yes I have a backup of the database. And the website is still working as it should, so no need to hurry. Thanks for letting me know.

#1849773

If you'd like to share a copy of the database, I can ask our developers to confirm the problem is resolved in the upcoming hotfix. This will ensure full compatibility when the new version is released. You can upload a copy to Drive or Dropbox and provide a download link here in your next reply. All URLs you share in the forum are hidden from public View for your security. I will download the database backup and let you know when you can delete it from the filesharing network.

#1849867

Hi Christian, that's a good idea:
hidden link

#1849893

Got it, thanks. I'll pass this along to our developers and continue to keep you updated.

#1862007

Hello, I've run a test on the cloned database after updating to Types 3.4.3 and the database update was successful without any warnings or errors. I suggest you try again on a staging environment or database backup after updating to the latest versions of Toolset plugins. If you have not yet been prompted to update in your site's wp-admin area, you can go to Plugins > Add New and click the Commercial tab. Then you will find a Toolset plugin installer panel. Click "Check for updates" to trigger an update process, and you should find the latest versions available for automatic update. Then, the database upgrade process should be successfull on your site. Let me know if that is not the case - I'll stand by for your response.

#1864487

Hi Christian, it still doesn't work.
Steps I took:
- update Toolset types and views
- backup database
- try to update database > didn't work
- creating a staging website with wp timecapsule
- deactivate all plugins exept toolset and wp timecapsule
- try to update database > didn't work
- choose standard theme (twentyseventeen)
- try to update database > didn't work

The Technical information is:
> The upgrade process is starting...
> Precondition "correct database layer mode"... OK
> Precondition "toolset_associations table exists"... ERR

so... what can I do?
Thanks for your help!

#1864591

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi Corinne

I just installed the copy of your site locally and ran the migration without issue, it looks to be a problem specific to your server. (Although I do have another client reporting something very similar, failing at the same point, but only on their server.)

Can you inspect the debug.log to see if there are any PHP warnings or errors generated at the time you ran the migration?

#1864611

We will stand by for your update on this.

#1865091

Hi Christian and Nigel. This is the debug info:

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This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.