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[Resolved] Unable to see toolset field group on custom post

This thread is resolved. Here is a description of the problem and solution.

Problem:

The customer reported that a specific custom field group was missing from the post edit screen.

Solution:

The post field group was available, but since the section was part of the accordion, the arrow next to it needed to be clicked, in order to open/collapse it.

Relevant Documentation:

n/a

This support ticket is created 3 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 6 replies, has 2 voices.

Last updated by himanshuS 3 years, 1 month ago.

Assisted by: Waqar.

Author
Posts
#2224571

I am having this weird issue where I cannot see the field group on just one custom post type.

I tried a few things posted on this forum and also online but no luck.

The data gets saved just fine in the fields but I cannot see the fields on the post in WP admin.

#2224607

Hi,

Thank you for contacting us and I'd be happy to assist.

Can you please share temporary admin login details, along with the information about the missing fields? Also, share an example link where the fields are not showing.

Note: Your next reply will be private and it is recommended to make a complete backup copy, before sharing the access details.

regards,
Waqar

#2226899

Thank you for sharing the admin access.

I can see the fields from the field group "Project Submission Fields Group", whether it's a new post edit screen or an existing post edit screen for the post type "Project Submissions".

Screenshot from a new post edit screen: hidden link
Screenshot from an existing post edit screen: hidden link

In case, you're experiencing this only while logged in as a specific user, please make sure that the option for this field group is checked in the screen preferences.
( screenshot: hidden link )

#2227111

Waqar,

I don't see those options and can't even see the fields in post type setup.

Post type setup - hidden link

No field here - hidden link

No option of preference on the edit post page -- hidden link

I am logged in as Admin and could not see it. What could be missing?

#2227411

The section for the "Project Submission Fields Group" is visible in both your screenshots. You just have to click the arrow next to it, to open/collapse it.
( screenshot: hidden link )

In the new Gutenberg/blocks editor the screen preferences option is the last option in the list as can be seen in the screenshot from my last reply. Depending on the screen height, you may have to use the zoom-out controls in the browser, to reach it, as the list is not scrollable.

#2227431

I am so sorry, Waqar. The accordion format tricked me as generally the field group is the first thing visible on the post.

#2227433

My issue is resolved now. Thank you!