[Resolved] Types Plugin Causing Site To Overload

[Author]

Posts

[danielN-4]

I am trying to: My hosting company had to disable the plugin because it causing 503 error

After re-activating each plugin one by one, it appears the plugin causing the login page to throw a 503 error is the Toolset Types plugin. We've kept this plugin deactivated for you.

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

[Luo Yang]

Hello,

The problem you mentioned above is abnormal, please try these:

1) Upgrade to the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/
The latest version of Types plugin is 3.0.7

2) In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2017, and test again

3) Enable PHP debug mode, copy/paste the PHP debug logs here:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

4) If the problem still persists, please provide database dump file(ZIP file) of your website, also point out the problem page URL and view URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

[danielN-4]

#1 it is up to date with latest version

#2 I disabled all plugins then put wordpress theme.. When i activate types I get the same error.

#3 when I add those lines to the wp-config I get an error and it site goes down with a 500 error

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt'

#4 I have the link to dropbox for the database but it wont allow me to submit it privately.

[danielN-4]

Hi Any update on this?

[Luo Yang]

I have enabled the private message box again, please provide a downloadable URL of your database file.

You can upload an zip file with a text file, in the text file share the downloadable URL.

Thanks

[Luo Yang]

I am downloading the file, and will update here if there is anything found.

[Luo Yang]

The file is broken, I have tried to open it, but get a error message: invalid zip file,

And I only need the database dump file, please try this:
Open the file "Duplicator.zip", find the file database.sql, and share it in your own dropbox
https://toolset.com/forums/topic/types-plugin-causing-site-to-overload/#post-1082970

Then update this thread, thanks

[danielN-4]

Ok it is in the dropbox.

Can you also see if it is possible that the Toolset Starter Theme is causing the problem? I am using Version: 1.4.2

[Luo Yang]

Thanks for the details, I can download the mysql dump file, I have tried these:
1) Install your database dump file in my localhost with a fresh wordpress installation, activate all the latest version of Tooslet plugins

2) Open the home page, it works fine, see screenshot zest.JPG.
If need to check other URLs, please point out the problem URLs.

So it should be a server/compatibility problem of your website, please check these:
1) Make sure your website server settings are satisfied with Toolset plugins Server Requirements:
https://toolset.com/toolset-requirements/

2) You are using wrong PHP coeds in your post:
https://toolset.com/forums/topic/types-plugin-causing-site-to-overload/#post-1081550

It should be below:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

Please enable the PHP debug mode, copy/paste the PHP debug logs here:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

3) If you still need assistance for it, please provide a test site with the same problem

[Luo Yang]

Toolset Starter theme has been discontinued and is not available for download anymore
https://toolset.com/documentation/user-guides/toolset-starter-theme/

So there isn't new version of Toolset Starter theme or new copy, and it is not recommended to use it in your new project, it will conduct some unexpected result.

And there is the recommended theme list:
https://toolset.com/documentation/recommended-themes/

I have tried it in your website:
1) switch to Toolset Starter theme, but get a blank page,
2) You can restore it back by this:
Use FTP tools to rename the theme folder to something else
3) login your website, choose another theme.

Since you did not provide the FTP access, so you need to restore your website manually, if you need assistance for it, please provide FTP access in your private message box here:
https://toolset.com/forums/topic/types-plugin-causing-site-to-overload/#post-1084606

Then update this thread.

[danielN-4]

Ok this has been very frustrating. I was using the starter theme because you guys recommended it now it basically shutdown my site. Now I have to redesign my whole site because it is discontinued. I still don't know if the types plugin is causing the problem also and I am afraid to active it. I installed one of the themes on your list OceanWp and all my content on it is messed up. I am not sure what to do from here.

[Luo Yang]

Since you did not provide the FTP access, I have tested below steps in your website:
1) Activate Toolset Types plugin, I get 500 error
2) Deactivate the plugin "Insert Headers and Footers", then there isn't any 500 error any more.

So it should be a compatibility problem with the plugin "Insert Headers and Footers"? can you confirm it?

If you still need assistance for it, please provide a copy of your website, I need to to test and debug it in my localhost.

[Luo Yang]

I was asking a copy of your website(including plugins and theme), but you have provided only a database dump file
Then I have tested it in my localhost, with a fresh wordpress installation + the latest version of Types plugin + Views plugin, see screenshot types1.JPG, there isn't any 500 error.

Then activate the "ocean wp" theme, test it in home page, see screenshot type2.JPG, there isn't the problem you mentioned above:
OceanWp and all my content on it is messed up

and the FTP access you provided above is an empty folder, it is not possible to debug this problem in a empty folder. please check it. make sure it is a valid FTP access to your website, or you can can follow our document to provide the copy of your website:
https://toolset.com/faq/provide-supporters-copy-site/

You can put duplicator package in your own google drive disk, share it in your own private message box:
https://toolset.com/forums/topic/types-plugin-causing-site-to-overload/#post-1087556

Then update this thread.

[danielN-4]

How do I send a private message on this thing????

[Luo Yang]

There isn't any problem with your database dump file in a fresh wordpress installation,
activate Types plugin + Views plugin, see screenshot types1.JPG, there isn't any 500 error
activate the "ocean wp" theme, test it in home page, there isn't any problem, see screenshot type2.JPG

So the problem only exists in your website, it should be a server/compatibility problem, if you need assistance to locate the problem plugin/theme, please provide a valid FTP access, the FTP access you provided in below private message box isn't valid:
https://toolset.com/forums/topic/types-plugin-causing-site-to-overload/#post-1087556

After login with the FTP access, I can see only an empty folder, can you test it first? make sure is is a valid FTP access, that will help to debug the problem, If you need assistance to setup the FTP access, please ask help from your server provider.

And I have enabled the private message box, please provide the valid FTP access