Tried creating a Lost Password Page but getting errors

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 2 years, 3 months ago.

Assisted by: Luo Yang.

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January 17, 2023 at 2:56 am #2535945

Anthony

Tell us what you are trying to do?
I've tried creating the Lost Password and Reset Password pages following the documentation below. When I click to search for a couple of the known email addresses I get this in the URL: hidden link and in the form it displays: ERROR: Unknown error.

Is there any documentation that you are following?
https://toolset.com/course-lesson/creating-the-lost-password-page/

Is there a similar example that we can see?

What is the link to your site?
hidden link

January 17, 2023 at 7:37 am #2536095

Luo Yang

Hello,

The "retrieve_password_email_failure" is WordPress built-in error message, it means:

The email could not be sent. Your site may not be correctly configured to send emails.

See WP document:
https://developer.wordpress.org/reference/functions/retrieve_password/
line 3252 ~ 3257

Please check these:
1) Make sure your website can send emails
2) Get the PHP debug logs from your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging