Skip Navigation

[Resolved] ToolSet WooCommerce Custom Fields… Replicants

This thread is resolved. Here is a description of the problem and solution.

Problem:
ToolSet WooCommerce Custom Field groups displayed multiple times

Solution:
To remove the unwanted Toolset WooCommerce custom field groups you will require to run custom query on your database.

You can find proposed solution in this case with the following reply:
=> https://toolset.com/forums/topic/toolset-woocommerce-custom-fields-replicants/#post-2060867

Relevant Documentation:

0% of people find this useful.

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 17 replies, has 2 voices.

Last updated by MarcoS3712 2 years, 10 months ago.

Assisted by: Minesh.

Author
Posts
#2054965
ToolSet WooCommerce Custom Fields.png
ToolSet WooCommerce Custom Fields Group.png

Hello,
I've found, maybe, a bug between ToolSet and WooCommerce.
Even if I've done nothing about this I've found 50 ToolSet Custom Field (not editable or erasable with Post Field Control).
Also I can view this fields editing WooCommerce Product as screen elements.
I can unckeck them from screen settings but in some cases I found elements again checked.

I attach two images about this (from ToolSet Custom Field and WooCommerce Product).

All setting about site you can find from my previous ticket:
https://toolset.com/forums/topic/backend-box-opened-to-connect-cpt-with-90-blank-screen/

If you need more information let me know.

Yours sincerely,
Marco.

#2055099

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

With the last major update of WooCommerce Blocks we added single read-only custom field group which describes all of the core WooCommerce fields belongs to Product that you can use with Toolset, but there should only be one such group.

As per the screenshot you shared and description you have more that 50+ such custom field groups and I'm not sure how those added and even no other user reported such issue yet.

What if you try to delete duplicate custom field group and see if that help you to resolve your issue. if that does not help, I will require admin access details to review your site first.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2055925
Delete Custom Field Toolset Woocommerce.png

Hi Minesh,
thanks for your reply.
In order to delete custom field group (seems not duplicated) have I to delete fields as in the screenshot?

Thanks in advance.

Marco

#2057725

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

When you click on "Delete" link - it will display that specific custom field rather custom field group.

You can delete the unwanted custom field group from custom field group screen only.

Note: Please take full backup of your database and website so in any case you can restore the backup.

#2057735
ToolSet WooCommerce Custom Fields Group.png
ToolSet WooCommerce.png

Hi Minesh,
from custom field group screen I can't select items in order to delete (image attached).
Editing WooCommerce Products I see form as in image attached.

In each case I haven't added these fields. They has been created, I image, by the system, but I don't know from witch process.

Please let me know if I have to check other.
Thanks.

Marco.

#2057757

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

It seems It needs to be deleted manually from database. Let me see what I can do here.

Can you please send me admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2058121

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share full admin rights to the user you shared as I could not able to add new plugin.

#2058133

Hi Minesh,
I create a staging copy and I'll give access to them.

Thanks

#2058271

Hi Minesh,
I've updated link to staging.

Thanks,

Marco

#2058285

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thank you. When I try to upload the plugin it shows me the following message:

You have no access to upload files

Can you please make sure you grant me full admin rights?

#2058467

Hi Minesh,
sorry, now you should be able to access.

Marco

#2060189

Hi Minesh,
do you have any news?

Thanks,

Marco

#2060867

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

What I've done is I've searched for the post title "Toolset WooCommerce" within the wp_posts table and removed/deleted all extra entries excluding the post ID 7020 that is the correct "Toolset WooCommerce".

That means now you will have only one custom field group namely "Toolset WooCommerce" with ID 7020 as you can see with the custom field group listing page:
=> hidden link

Can you please try to delete those extra entries from the wp_posts database table and try to resolve your issue.

#2060919

Thanks Minesh,
I'll do the same in order to resolve the issue.

Marco.

#2060939

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok great - thank you!! Once you done feel free to mark resolve this ticket.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.